Payment method verification in progress (Wise Account)

[montillavictor]

I recently added a Wise bank account as a payment method, but it's over a week now since yet still the verification is still in progress because of a "mismatch" on the names, I have the same first and last name in both accounts (which is the first and last name as Upwork requires), the Wise account is mine and I can submit any paperwork to prove it if required. 

Upwork says that the process only takes 48h to complete but way more hours had passed since, so I hope someone can help me to solve this soon, thanks.  

[JoanneP]

Hi Victor,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.