my transfer was denied because the option receive/withdraw funds was not activated on my account. my balance was 106.90$ but not it is 0$. how can I solve this problem, can you respond ASAP, please?
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I am sorry to hear that you have not received your funds. I checked and it seems the transaction is currently in process. Please note that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us if you need further assistance.
Thank you for reaching out to us. Could you please contact your Paypal support to check the status of your Paypal and try again? You can also add an alternative payment method from this page.
Is there anyone else having this problem right now? I withdrew my funds and transferred them to my PayPal. I always get the money immediately. But today it says the $2 transfer fee is still being processed - "due and has not been paid". And so the money has not hit my PayPal yet. Would like to know if this is normal occurence. Thanks
Same issue on my end. I'll just wait a few more hours. I'm just glad to know it's not specific to my account. Thank you, hopefully we get them within the day. Keep safe!
Hi Nikki and Jennifer,
I checked both transactions you're referring to and can confirm that they've been initiated (In progress). Please be reminded that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please get in touch with PayPal and check on the status of the transaction. Feel free to message us if you need further assistance.
I have made a withdrawal to my Paypal account on 04/08/2020 (Friday), but didn't receive the amount in my Paypal account until now. Have call Paypal support and they said there's no transaction from Upwork on that day. Can somebody help me ?
I am sorry to hear about your fund withdrawal to Paypal. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Hi, everyone. So you know how if you get paid out through Paypal and it's almost instantaneous? I withdrew last Friday, August. 4, and have yet to see the funds. Been going back and forth with customer support for the past few days waiting for a solid update, but always get the, "We're looking into it", response.
Just want to know if anyone else has experienced this before, how was it resolved, or if I am simply being unreasonably impatient. Thanks in advance for any insights!
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Thank you for responding. Yes, I raised a ticket Saturday afternoon. Every time I inquire to get some update, the support team keeps telling me they will look in to it, that their engineers are looking in to it, that they will update me.. so on and so forth. The only updates I get are that they are "still investigating". And it looks like there are a few other freelancers with this same issue.
May I please know why this is taking so long? Any sort of explanation to put my mind at ease would be greatly appreciated. Coming up on 5 days now and no funds. Thanks for your help.
Edit: Looks like its all good now. A coincedence that it's resolved after posting on a community forum? hmm... ineresting.. anyway, thank you!
As many other, I'm having this same issue, it has been more than an hour and my payment hasn't been received in my PayPal, I never had this issue before and I really needed today since is faster for me to sent to PayPal and then to my bank account than you sent to my bank account directly, can someone please help me and check what is going on with the transfer? As I said before, I really need that money to be sent today, thanks
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
I withdrew my funds from Upwork to PayPal some hours ago however the funds have not reflected on my paypal account. I received a payment confirmation email from upwork but still nothing in my PayPal account. What should I do?
In most cases, payment transfers between Upwork and PayPal occur immediately. However, there are occasions when it may take up to 24 hours. If a transfer was initiated more than 24 hours ago and is still not complete, please contact PayPal.
Hi, I cant withdrawal my payments. I added 2 credit cards and afeter a few days I got a notification that my account number is incorrect. I contqcted my bank, everything is correct. I verified my identity on upwork. Also, I tried to withdrawal it to paypall, also no succes. Is there a minimum I have to withdrawal? Or what can be the problem?
I can see that you have already raised a ticket regarding your concern with the Customer Support team. Please allow more time for them to review your ticket and get back to you.
Hi Chris Angel,
I am sorry to hear about the delay in receiving your funds. Upwork and PayPal usually process payment transfers instantly. However, sometimes it can take up to 24 hours. Please get in touch with PayPal if the transfer is not reflecting after 24 hours.
Hi Jose Paulo,
We do understand how important your fund is and the urgency of your concern. I checked the status and can confirm that the transaction is currently in process. Please be aware that there are occasions when it may take up to 24 hours to receive your funds on your Paypal. If it has been more than 24 hours, please contact PayPal. Feel free to message us and update your ticket here if you need further assistance afterward and we'll look further into that for you.
Hello, how are you today? I have a problem when I tried to transfer my funds to paypal I received an email which stated the following and that amount was sent backto upwork.
We attempted to process your recent payment request but unfortunately it failed.
Help please, i need to transfer money urgently, thank you in advance
Hello Aleksandar, Im having same issue with "charge failed" by paying with paypal method. I would like please to ask for personal support wich I´m not able to find on upwork´s site. Thank you in advance. Kind regards, Camila
Thank you for reaching out to us. I checked your account and saw that you were able to process the payment.
In general, payments fail when the transactions you’re attempting on your card keep being declined by the bank. You may contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.
It looks like you are already in correspondence with the team on this support ticket. As you recently followed up, please allow more time for our support team to review your ticket and follow up. You'll be notified of their response.
I also have same issue with paypal . My pay is on hold because my paypal account has a limitation. I tried to confirm my identity but they wont let me. Please help me get back my pay I need it.