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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

~ Luiggi
Upwork

View solution in original post

706 REPLIES 706

Thank you, Arjay

a43d8449
Community Member

my number verification is failing as it seems to say the number is in use in a different location. Can someone help me please?

Hi Steve,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

 

~ Arjay
Upwork
4cbfb5c9
Community Member

Hello! I am trying to apply for some jobs, but am unable to. I click on the job posting and click apply now. Then, it brings me to a a page that says "Verify your phone number. After I enter my number, and hit the "text me" button, this message pops up: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

Hi Vishnu,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

 

~ Arjay
Upwork
a73b818d
Community Member

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

Hi Chris,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
ac0ee346
Community Member

I am trying to apply for jobs, but when I do it says that my phone number is already in use. Please help 

Hi Selena,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

~Andrea
Upwork
9bd1a410
Community Member

Hi it says my phone number is used on another account but I dont recall making an account using my number. I am trying to complete my freelance sign up profile. Please help. This is the message I am getting: 
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support"

Hi David,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
9888dfef
Community Member

Hello, 

 

I'm in the process of creating a new Upwork profile; however, I'm unable to complete a full profile because the phone number is linked to the first profile I made years ago. Unfortunately, I no longer have access to that email and cannot remember the password to access my original profile. 

 

Would I be able to have someone assist me so that I can have that first account deleted/removed? Just trying to create a new profile and have the phone number moved over. Thank you for your help!

 

Nicole H

Someone will help you, but to reinstate your original account. Creating another account is a violation of Terms of Service.

Hi Nicole,

 

Thank you for reaching out to us. I want to reiterate Sophie's response that users are only allowed to have one account and having multiple ones is a serious violation of Upwork's ToS. Don't worry! We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket that you can access on this page.

 

~ Arjay
Upwork
9822bd66
Community Member

I started making a new Upwork account and to finish setting up my account and start applying for commisions i have to put in my cell phone number but its telling me its already registered? could anyone please tell me how i can recover it?

You are not allowed to create a new freelancer account. This is a violation of Upwork's Terms of service. You need to ask to recover your previous account.

Hello Patrick,

 

As Sophie mentioned, if you already have an account and just created a new one, note having multiple accounts isn't allowed and is considered a serious violation of the Upwork Terms of Service. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. 

~ Luiggi
Upwork
ce31329f
Community Member

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

Hi Adam,


I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
Upwork

Hey there.

 

Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?

Hi Alexander,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

Thanks so you much!

Hi Joanne,

 

I'm also facing the same problem. Can you help me out with this? Thanks!

Hi Tanaka,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

I am having the same issue with my phone number already being used.

Hi Sarah,

 

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

 

~ Nikola
Upwork
e20ade5e
Community Member

I am having the same issue. First time opening my account here. Can you help? 

 

Hi Zina,

 

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

I am having the same issue. Is it possible to share a landline number?

 

Hi Magnum,

 

I have reached out to the team and requested assistance with your phone verification. One of the members will be in touch via a support ticket that you can access on this page.

 

~ Arjay
Upwork

Hi im having this issue aswell!!

Hi Ben,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork

Hi, I'm having this same issue!

Hi Ashley,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~ Arjay
Upwork

Hi Joanne, 

 

I am also expereicing the same issue here. Any recommendations? 

Hi Stanton,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

I am having the same issue.  Message reads: "This number is being used by another account". 

Thank you!

Hi Christine,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork

Hi! I am having similar isses. Could you please help me?

 

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