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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

~ Luiggi
Upwork

View solution in original post

511 REPLIES 511

Hi Ramon,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork
ffe21876
Community Member

I think I opened an account a while back under my cell phone number and a yahoo email address.  My yahoo address was recently merged with my gmail account.  Now, even when it lets me log in under the old yahoo address, it forces me to my incomplete second profile under the gmail address.  I never used Upwork with the original account under the yahoo email address.  Now, I need someone to delete the old account or free up my phone number so I can verify my new profile.  I don't know how to contct anyone with upwork to clear up this simple issue.  I need to get work asap.  I am caring daily for a family member going through cancer treatment and I need income.  Thanks for any help available!  

Hi Jake,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
8e8c638d
Community Member

I don't recall uising my phone number, but I got the message saying This number is being used by another account, please help to get this resolved.

 

Thanks

Hi Julia,

 

One of our support team members will reach out to you shortly and assist you with your phone verification. Thanks for your patience!

~ Valeria
Upwork
a911b996
Community Member

Hello all, 

I'm in need of some help, I can't finalize creating my account because I get an error message that reads "This number is being used by another account". I might have use this phone number in the past to setup an account but never used it and don't have access to the account. I already submitted a support ticket to request the older link to be remove but the response from the customer representative was not useful or helpful at all:


"Thank you for getting back to me. If you used the phone number in the past with another account, this explains why you're getting the error that you're number is in use, thus, you'll have to use another phone number to link to your own account.
I understand that this is not the ideal resolution you were hoping for, however, we do have system limitations weโ€™re not able to override as well as policies and department procedures that we must adhere to."

Is there anyway this could be fixed or escalated? I would love to use the platform. 

Thanks, 
Leonardo

 

a911b996_2-1676741823542.png

 

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

~ Luiggi
Upwork

Thank you, will check it out! 

5ef96952
Community Member

Hello! I'm also having a similar issue, where I am not getting any text messages to verify my number. I'm also unable to submit a support ticket. 

2371adae
Community Member

Hi! 

 

I created an account a few years ago under an old email address.  I'm trying to create a new account under a different email address, but when I get to the last page of creating the profile where it asks to add your phone number, I get the message that my phone number is already being used on a different account.

 

Ok, so I closed the old account account, but I still can't add my phone number to the new account.

 

Does anyone have a solution for this?

 

Thanks in advance!

Hi Ann,

 

Thank you for reaching out to us. Please be reminded that users are only allowed to have one account. Having multiple accounts is a serious violation of Upwork's TOS. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here.

 

~ Arjay
Upwork
13317709
Community Member

I just created my profile and I got "This number is being used by another account"

Hi Hashim,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork

Hi Andrea;

    Thanks for your quick feedback, I clicked on the link you shared for my support ticket but I can't find any tickets , is there another way to check it ?

 

Regards

Hashim

Hi Hashim,

 

You should be able to see the ticket there once it is created.

 

~Andrea
Upwork
roryturner19
Community Member

I made a Upworks account years ago, but never used it. I just went to make a new account and when I go to enter my number it says this number is already being used. Help please?

Hi Rory,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Upwork
asmalott
Community Member

I just created my account but my number verification is failing saying the number is in use with another account. I've never used upwork before. Can someone. Please help.

Amiee Malott

Hi Amiee,

 

Please make sure that you typed the right phone number. Have you only had your number for a few years or less?

 

You will need to contact Support if your number is correct. Have a great day!

47175523
Community Member

I pushed the verify phone number button and have yet to receive my verification code. Will someone from the admin team please contact me.

Hi Lindsay and Flavia,

 

Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

 

Thank you

Pradeep



Upwork

Hello I also can't get it to verify my number and I have tried both these steps. Any help would be greatly appreciated. 

Hi Samuel,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork
bb5511b7
Community Member

Whenever I type in my number to apply for jobs, it says it is already in use. It is not. I need someone from customer service to assist me. Thank you.

Hello Grace,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Upwork
fe206426
Community Member

Hi, I am trying to finish registering but I am not receiving the text message to verify my account. 

Hi Alleigh,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ Luiggi
Upwork
f1185097
Community Member

I cannot verify the code for my phone, please could i have some assistance

Hi Ella,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
7b0643d8
Community Member

I am unable to verify my phone because it says my number is already in use. I created an acccount as a client by accident and added and additional freelancer account but the freelancer account is not able to apply to any jobs until my phone has been verified. How do I get in contact with someone who can help me with this issue?

Hi Thoki,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here to resolve the issue. Please allow our team time to review your case and your ticket will be available on that page once done.

 

~ Arjay
Upwork

Thank you, Arjay

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