Phone Number is already in use

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[7b0643d8]

Thank you, Arjay

[a43d8449]

my number verification is failing as it seems to say the number is in use in a different location. Can someone help me please?

[812dd08c]

Hi Steve,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[4cbfb5c9]

Hello! I am trying to apply for some jobs, but am unable to. I click on the job posting and click apply now. Then, it brings me to a a page that says "Verify your phone number. After I enter my number, and hit the "text me" button, this message pops up: "Phone number already in use. Please, check it and try again. If you're still having problems, please contact support."

[812dd08c]

Hi Vishnu,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets and coordinate with the team here once your case is fully reviewed.

[a73b818d]

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

[andregutierrez22]

Hi Chris,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[ac0ee346]

I am trying to apply for jobs, but when I do it says that my phone number is already in use. Please help 

[andregutierrez22]

Hi Selena,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[9bd1a410]

Hi it says my phone number is used on another account but I dont recall making an account using my number. I am trying to complete my freelance sign up profile. Please help. This is the message I am getting: 
"Phone number already in use. Please, check it and try again. If you're still having problems, please contact support"

[759e32fa]

Hi David,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[9888dfef]

Hello, 

I'm in the process of creating a new Upwork profile; however, I'm unable to complete a full profile because the phone number is linked to the first profile I made years ago. Unfortunately, I no longer have access to that email and cannot remember the password to access my original profile. 

Would I be able to have someone assist me so that I can have that first account deleted/removed? Just trying to create a new profile and have the phone number moved over. Thank you for your help!

Nicole H

[sofia2008]

Someone will help you, but to reinstate your original account. Creating another account is a violation of Terms of Service.

[812dd08c]

Hi Nicole,

Thank you for reaching out to us. I want to reiterate Sophie's response that users are only allowed to have one account and having multiple ones is a serious violation of Upwork's ToS. Don't worry! We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you via a support ticket that you can access on this page.

[9822bd66]

I started making a new Upwork account and to finish setting up my account and start applying for commisions i have to put in my cell phone number but its telling me its already registered? could anyone please tell me how i can recover it?

[sofia2008]

You are not allowed to create a new freelancer account. This is a violation of Upwork's Terms of service. You need to ask to recover your previous account.

[luiggi_rosado]

Hello Patrick,

As Sophie mentioned, if you already have an account and just created a new one, note having multiple accounts isn't allowed and is considered a serious violation of the Upwork Terms of Service. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. 

[ce31329f]

I'm trying to complete my profile but am met with a message that says "This number is being used by another account" when I attempt to enter my phone number. I don't recall making any previous accounts with Upwork using that phone number, and if I did my apologies for the hassle, but I could use a hand getting this to accept my phone number.

[luiggi_rosado]

Hi Adam,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[apbarandi]

Hey there.

Whilst setting up my profile it's telling me that my phone number is being used by another account. How do i fix this?

[tinker_bell3]

Hi Alexander,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[apbarandi]

Thanks so you much!

[7d87f8fb]

Hi Joanne,

I'm also facing the same problem. Can you help me out with this? Thanks!

[andregutierrez22]

Hi Tanaka,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[43096727]

I am having the same issue with my phone number already being used.

[egaruth]

Hi Sarah,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[e20ade5e]

I am having the same issue. First time opening my account here. Can you help? 

[812dd08c]

Hi Zina,

Thank you for reaching out to us and welcome to Upwork! I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[e242818e]

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

[8cc2afbb]

I am having the same issue. Is it possible to share a landline number?

[812dd08c]

Hi Magnum,

I have reached out to the team and requested assistance with your phone verification. One of the members will be in touch via a support ticket that you can access on this page.

[3317e51e]

Hi im having this issue aswell!!

[luiggi_rosado]

Hi Ben,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[104e6489]

Hi, I'm having this same issue!

[812dd08c]

Hi Ashley,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[fab5a2fb]

Hi Joanne, 

I am also expereicing the same issue here. Any recommendations? 

[egaruth]

Hi Stanton,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[chrissyg24]

I am having the same issue.  Message reads: "This number is being used by another account". 

Thank you!

[andregutierrez22]

Hi Christine,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!

[kskay123]

Hi! I am having similar isses. Could you please help me?