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thanh_tung
Community Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

ACCEPTED SOLUTION

Hi Leonardo,

 

If you need help verifying your phone number, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication. 

 

How do I reach a human in customer support?

 

  1. Select Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, youโ€™ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided

 

~ Luiggi
Upwork

View solution in original post

706 REPLIES 706

Hi Kirti,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

I am having the same issue.

"This number is being used by another account"

Hi JoHanna,

 

Iโ€™ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket

~ Joanne
Upwork

Hi, I am currently having the same issue, it is telling me that my phone number is in use by another account but I never set my phone number on any previous account can I please get assistance on this?

Hi Jeff,

 

I've shared your concern about completing the phone verification process with the team. One of our agents will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork

I'm having the same issue when I attempt to finalize the details on my account creation screen.

Hi Nolan,

 

I'm sorry to hear you also experienced this. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork

Hi, 

Im also having the same issue when creatinf my profile. It is saying that my number is being used.

 

Thanks,

dj

Hi DJerain,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hello,
I am also having the same issue while creating my profile when I attempt to finalize my account. Can I please get some assistance on this problem? 
Thank you in advance!
Raegan


Hi Raegan,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Upwork

Hi Kristina,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi Kristina,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

I am having this same issue, Can I have some help please? 

Hi Arielle,

 

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork
f2e6e579
Community Member

I am also having the same issuel. Can i please get some help?

 

Hi Hamza,

 

Thank you for reaching out to us. I have escalated your concern and one of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Arjay
Upwork

I'm having the same problem, it is my first time creating an account and it says that my phone number is being used by another account .

Hi i am experiencing the issue of This number is being used by another account. i dont remember having an account that is using that number 

Hi Ugwa,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork

Hi I am having the same problem. How can I fix this?

 

Hi Dylan,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork

Hi Joanne,

 

I am getting similar problem. Can you please help?

 

Thanks,

Rolan

Hi Rolan,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Upwork

Im also facing the same issue, i try to register in upwork, i get the below mesg for my phone number

This number is being used by another account

Hi Yuvarajgopal,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

Hi Adam H,

I am sorry to hear that you are facing this issue in the initial steps. But as this issue has come in Admin's notice, it will be fixed soon. Some technical faults might be there. However, every problem has a solution.

All the best.

Thanks

 

Naheedmir

 

https://www.coupongot.com/

Hello,

 

I am having the same issue. I had an Upwork account previously but had deactivated when I found a more permanent job. Hoping to rejoin the community.

 

Thank you

Hi Nicolas,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork

I'm also having a similar issue.

Hi David,

 

Someone from our team will reach out to you via support ticket in order to assist you further. You can access your ticket here.

 

Thanks!

~Andrea
Upwork

I have a client account successfully setup. I need to add a freelancer account to the same login. I filled out my new freenlancer account profile, but got stuck in the phone verification form. "This number is being used by another account"

Hi Rod,

 

Weโ€™ll have one of our agents reach out to you via a support ticket to assist you with your phone verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork

Hello I am having the same trouble with It stating the Number is being used by another account. I can not get my account setup because of this. Can you please help.

Hi Kristal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

Hi,

I'm also having the same problem as the original post.

aocumen
Community Manager
Community Manager

Hi Andrew, 


It looks like another account is using the number. This is just a gentle reminder that users are not allowed to have more than one account on Upwork.

A Customer Support Team member will reach out to you directly to assist you further with your concern. 


~ Avery
Upwork
b9a7c0e8
Community Member

I am having the same issue!!! Can you please reach out to me as well and help me update my phone number issue???

 

Thank you!

-Thomas Blake

Hi Thomas,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.

 

Thank you

Pradeep

Upwork
9bdc6292
Community Member

Hi there, I'm also dealing with the problem of the original post

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