Reverse payment from Payoneer to Upwork

[eb9b08a5]

Hi,

I accidentally transferred my money to Payoneer i thought I've chosen my bank account but i hadn't added it at this time when i tried to cancel it i couldn't because i had a connection problem.

I've talked to Payoneer support to reverse it and they told they can't do it and i made i ticket to Upwork support and i got no response ( Upwork support stopped answering my tickets )

[AndreaG]

Hi Mahmoud,

Thank you for reaching out. I can see that you've already raised a support ticket regarding this concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[eb9b08a5]

It's marked as solved but i didn't got an email telling me if the payment will be reversed or not.

Ticket: Id# 38358506