Seriously slow customer service

[6c0b65e7]

Hi,

I contacted Upwork support on chat 3-4 days ago about a billing issue. They told me I would hear a response in 24-48 hours. This is in the transcript also. I have not heard from them. Meanwhile they have told a freelancer I have hired that my account has been banned and he cannot accept the job he has already done work for. No one is getting back to me and I want to spend money on the site. Can someone give me advice on how to contact support?

[spectralua]

No other ways.

24-48 is old cool template. Week-two with luck enough.

Update ticket with messages. It can help a little.

[6c0b65e7]

Yeah Ive left a good few messages. I just dont know what to tell the freelancer

[spectralua]

Say that you keeping to resolve. FL know about support speed.

[LuiggiR]

Hi Barnaby,

I'm sorry for the delay in getting back to you. We've notified the team that's assisting you, and an agent has recently followed up with you via the support ticket to continue assisting you.