Suspend account of buyer

[3278ac9e]

Hi, I hope everyone is well there. I am in contract with a buyer, but Upwork pauses the job due to some error in the buyer's account. I talked with him, and he said that the issue is sorted out, but the job is still paused, and I have completed his project. Kindly guide me on what to do?

[pgiambalvo]

Don't send him the work until Upwork unpauses the job. It's not sorted out until Upwork says it is, no matter what the client says. All you can do is wait.

[3278ac9e]

Bundle of thanks for this kind information. Kindly let me know the procedure if the Job does not get resumed by Upwork. I have completed the task, so what will be the procedure to get my funds as they are in Escrow.

[pgiambalvo]

If the money really is in escrow that means Upwork was able to charge his card. I don't know whay they paused the contract but I'm sure someone form Upwork will answer you here, and you should also open a ticket with them to find out exactly what the problem is.