The beneficiary name is mismatched.

[18d977ae]

Added my bank as a new payment method and I have been told that the beneficiary name is incorrect. How do I fix this?

[garcera-geneva]

Hi,

I have a concern about setting up my banking details on Upwork.. I recently got married and the name that I am using on my profile is my married name (I used my husband's last name in setting up my profile). I haven't updated my bank yet about the recent change of status. I have here my IDs (which are not yet updated, still shows my maiden name) and our marriage contract which proves that Geneva Garcera and Geneva Getolle is the same person. Please let me know how do I proceed with verification process.

Thank you!

[AveryO]

Hi Geneva, 

When you add a new payment method to your account, it goes through a 3-day security period. If the system rejects the payment method, it goes through a manual review which is completed within 24-48 hours. During this manual review, you may be requested to submit any documents to verify that you are the bank holder. I would recommend that you try adding this payment method and prepare your documents in the meantime. 

[fe1d5d1c]

Hi Avery, 

Please I have a name mismatched sign on my get paid page, please can you help?

[NikolaS]

Hi Kosy,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[c08dc736]

Hello. I am new to Upwork and am struggling with a payment method issue. I live in Japan and have a Japanese bank account. However, when I made this bank account they would not let me register with my name written Given Name, Family Name. My bank account name has my last name first, then my given and middle names. 

Upwork's policy requires that my account name match my bank account name, but it feels a bit strange professionally displaying my name this way. Is there any way to get my payment method approved despite the difference in names, or should I try a different payment method?

Thank you. 

[AleksandarD]

Hi Erin,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[7ec4cd69]

Thank you for your attention.

I'm experiencing the same issue, could you please help me?

[AveryO]

Hi Chiara, 

I apologize for the delay as we had to look into this further. The mismatch on your account name and payment method has already been cleared. You can now start using your payment method. 

[melinaneo]

Hi! I also have the same problem with my Japanese bank account. When I registered at the bank, they registered me with Japanese characters (kana). My name on Upwork is obviously in Latin characters. I cannot change from one language to another, it's quite impossible. I tried to communicate with your team, but every time I only get that "it's mismatched" and no solution as to how to fix it. Please let me know how to fix it. I cannot change my bank account name from Japanese kana to English. 

[4679e1c9]

Hello!
This is Nechemya Kanelsky - CEO of AppVesto LLC.
Our manager Nikolay Yarovoi, who works as a freelancer, got an error: "The beneficiary name is mismatched."

According to feedback from the Upwork support team in Request #31114865, I would like to pass validation and solve exist issue.

Waiting for the next steps.
Thanks in advance.

[BojanS]

Hi Nechemya,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[marwaomarothman]

Hello,
I have some issues with payment. The beneficiary name is mismatched and I am sure that my both accounts have same name.
How to fix this?
Appreciate your help

[g_vasilevski]

Hi Marwa,

You will need to fill out your W-8BEN form and allow up to 3 days for the verification on your new payment method to be completed. Thank you.

[vyrzdev]

Hi, My withdrawals have been locked for many weeks now due to a payment name mismatch. My name is hyphenated, and hence I am quite used to getting flagged for this. 

There has been no contact from upwork support concerning this, and I can't find a single way to access support as a freelancer directly. This is my last port of call, hoping an upwork staff member might see and setup a ticket for me.

[AndreaG]

Hi Ben,

Someone from our team will reach out to you via support ticket in order to assist you further.

[AndreaG · Accepted solution]

Hi Michael,

Our account support team actively reviews verified name mismatches. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it’s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.

Update 05/30: This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

Thank you!

[4605810d]

My bank use my initials as my bank account name, and Upwork saod that my beneficiary name is mismatched! Please help

[AveryO]

Hi Duc Hieu, 

I checked this for you, and it looks like you're referring to the recently added payment method to your account. This is working as designed. Please allow the team 48 hours to review the account details, and if they need more information from you, they will reach out to you through an email. 

[07b059e2]

Hi Andrea,

After using my bank account without any problems, suddenly Upwork paused my payment method claiming my name does not match my bank account name. This is simply not true. I do not use any variation on my name, I have just my first name and surname, there should be no confusion especially after the payment method has been verified months ago. Now, the verification has been on forever without any possibility of contacting support. When I reported this in Feedback to a not very helpful Article, the request has been automatically marked as solved without any change. That is a bit disappointing, to say the least.

Thank you for looking into that,

Matous L.

[BojanS]

Hi Matous,

Your beneficiary name has been approved.

Thank you! 

[bf0a1819]

Hi Bojan,

It's been more than 48 hours but mine still saying "Payment method verification in progress".
What can I do? 

Thank you!

[PradeepH]

Hi Samuel,

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

Thank you

Pradeep

[bf0a1819]

Thank you for your help! Pradeep. 

[vsevlia]

Hi Bojan,

Hope you are doing good.

It's been more than 48 hours but mine still saying "Payment method verification in progress".
What can I do?  Kindly help.

Thank you!