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c203bb74
Community Member

Time tracker can't open

Hi, 

I got an hourly basis project but unable to open the time tracker. Need support, I'll really appreciate

Thanks

2 REPLIES 2
AndreaG
Moderator
Moderator

Hi Mian,

 

You can find advice on how to Troubleshoot the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:

 

Select your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and choose Send

 

~Andrea
Upwork
de72a525
Community Member

If you're unable to open the time tracker on Upwork, there are a few possible solutions you can try:

  1. Check if you have a stable internet connection. If your internet connection is slow or unstable, the time tracker may not load properly.

  2. Try logging out of your Upwork account and then logging back in.

  3. Clear your browser cache and cookies.

  4. Try using a different web browser to see if that resolves the issue.

  5. Ensure that your browser is up-to-date and has the latest security updates installed.

If none of these solutions work, you can reach out to Upwork Support for further assistance. They will be able to look into the issue and provide a solution.

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