Top-Rated Eligible Weeks not changing

[shuvo_ahmed71]

Last 1-2month my top-rated eligible weeks are not changing. Every weeks it remain same though I have 97% JSS and other requirements are okay. I have contact with support team 3 times but there is no solution they give me and close the ticket. It's really hurting me Please check the SS: https://prnt.sc/_0EsrCay-gNy

[759e32fa]

Hi Shuvo,

Thank you for reaching out to us. I saw that you followed up on this case yesterday by opening a new ticket. The agent you spoke to merged it with the original ticket and have followed up with the original agent assigned to your case. I have sent another follow up but moving forward, kindly direct all your queries regarding this issue to this ticket to keep everything consolidated and to make sure that the one working on it have all the details.