Transaction fee deducted and payment not received on Payoneer

[9ce420a6]

Hello, $2 Transaction fee was deducted from my balance even though the transaction failed and I didnt receive my money on my Payoneer account.

The money was refunded to my balance but $2 service fee was not refunded.

Please Advise

Thank you

[LuiggiR]

Hi Blen,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.