๐Ÿˆ
ยป Forums ยป Support ยป Poor and slow customer support / UK location ...
Page options
alilondon
Community Member

UK Location Verification - Unable to do

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

 

When I tried to upload my BRP, the following text is displayed:

 

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

 

How could I overcome this and successfully get my ID verified?

 

Thanks

ACCEPTED SOLUTION

Hi TAI,

 

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.


If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

 

~ Nikola
Upwork

View solution in original post

381 REPLIES 381
18b45637
Community Member

Even I'm having trouble with this. UK BRP has DOB on the back side which is OBVIOUS. But upwork doesn't provide uploading both the sides. Then how on the earth can I verify DOB from UK BRP??

The chatbot is going in circles and not allowing to contact support. It's like intentionally stopping people from verification ๐Ÿ™„

Hi Amit,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
39ff2567
Community Member

Verification code dont come to me phone even i waiting a long time , This is my UK number and i am sure nothing wrong with my phone . How can i verify my account?

Hi Salar,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
l_nabih
Community Member

Hi

 

I've uploaded my bank statement as it is provided by the bank but for some reason, it's not been accepted . 

I am french and live in the uk and this is the only thing I have that I can upload with a uk adress since my passport is french. 

Please can someone sort this out or tell mw how to go about this?

 

Thanks

Hi Leila,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Upwork
78248ae2
Community Member

Hello, I am trying to apply for a job, but before I do it asks me to verify my identity by use a code sent to my phone. The code enver arrives, and when I ask for it to send again, it gives me the following message:

 

You attempted to change your PIN too many times.

 

It does not give me any option to fix this, and I tried to chat to someoene on the chat support, but it kept going in an endless bot circle, not being able to speak to an actual person.

 

Thanks

 

Hi Karim,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Upwork
9f98acbb
Community Member

hi, upwork blocked my profile and asked for my id again, forcing me to change my real location (london) to the one where I was born (my id is from my native country)

does anyone know how do I change back my location? preferably without being blocked again

Hi Simona,

 

Generally, your profile location should match your physical location. But we understand that sometimes, you may reside in one country with a different ID from another. If so, we'll introduce a third step to verify your location.

 

However, it appears that you've been in contact with the team about this case, and a couple of support tickets were created. I've raised another one here to give your concern the attention it deserves. One of the team members will contact you on that ticket and email you with more information and further assistance.

 

~ Arjay
Upwork
085b5f2a
Community Member

 

Hi , i keep getting my location verifation denied, provided bank statements in pdf or image it keeps getting declined. Can someone help please?

why can't i open a ticket for this?

Hi Leonard,

 

I am sorry to hear about the trouble while completing your location verification. I see that one of our team members has already reached you via a support ticket to assist you with the same issue. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

Upwork

can you open a new ticket regarding these issue, please?

 

085b5f2a
Community Member

Hi Pradeep, 

 

Thanks for coming backt to me, the tickets you are refering to are related to  different issues that has since then been resolved. Now it is the process of location confirmation that is causing issues. I provided a legit bank statement pdf multiple times, as well as the screenshot of it , either way it gets declined

Hi Leonard,

 

Thank you for clarifying and sorry you're having trouble with the verification process. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
085b5f2a
Community Member

thanks Luiggi

I have been stuck for 4 days now trying to submit documentation to confirm my location. 
I opened a ticket yesterday regarding this issue. Today i am having a customer support agent telling me the document is 6 month outdated which is totally false as the bank statement issued is dated from 2 days ago. Which means this agent did not even took the time to review document and answered me an irrelevant template email .
What kind of service is this?

Hi Leonard,

 

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

~ Nikola
Upwork
085b5f2a
Community Member

time to get this solved is insane Nikola. Anythig you can do to make this solved faster?

085b5f2a
Community Member

?

 

085b5f2a
Community Member

why have you marked my last post as spam. this is a legit complaint

Latest Articles
Featured Topics
Learning Paths