Unable to Buy Connects

[d6ef26b3]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[RonnaP]

Hi Omar,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[63cd11ba]

Hi Upwork Support Team!

When can I buy connects in here until?
And When will you be able to solve this problem?

Thanks!

[RonnaP]

Thank you for following up, Iurii. I checked and see that the handling team has received your update on your support ticket for review. Rest assured that you will be notified of their reply. 

[f5d2a529]

I cannot buy Connects at all. 
I have tried 3 different Visa Cards from 2 providers but I cannot purchase the Connects. 
I have called my local bank (which is one of the Visa card providers) regarding my attempted purchase of 80 connects ($12) and they've confirmed that the problem is not on their end - They cannot see any transaction on their end yet I have tried this purchase at least 2 times. 
I have been getting this error since yesterday after so many attempts:  'Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.'
I have tried the suggested support method using Upwork Chatbot and none of the suggested resolution methods has worked. 
Pradeep please raise a support ticket for me regarding this problem. 
I am trying to start out on this platform and can't bid for jobs due to this bottleneck. 

[RonnaP]

Hi Roman,

This is Ronna stepping in for Pradeep. Upon checking, it looks like your account does not currently have a billing method added. Could you please try adding your card then purchase Connects again? If the issue persists, please let us know so I can check it further.

[1af4ea88]

I have same issues while buying connects, I tried to buy connects several times but there is a same error like this.
"Sorry, We couldn't charge the billing method you selected...."

[RonnaP]

Hi Hannes,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[22765685]

Dear Support team,

Recently I found that I was unable to buy connection using my Visa Debit card.

I input the correct information and I am not sure what is the reason.

I tried adding another Visa card and paying with paypal but the purchase still failed

The error displayed on the screen is

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support."

Please help me to fix this issue.

[RonnaP]

Hi Tran,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[f1054a87]

Hey, I was just paying connects and as I clicked on "Buy now" on checkout, the amount has been deducted instantly but after loading, it says recent charges failed and connects didn't receive. 

I have checked the bank account and amount has been deducted. Can anyone help here. 

[RonnaP]

Hi Hamza,

Thank you for sharing your concern. I checked and see that you were able to create a support ticket about the issue. Our support team is currently investigating the issue and will contact you directly through the ticket to provide assistance.

[f1054a87]

Thanks RonnaP!

[185aeca3]

Hi.
I have linked my Payoneer Mastercard to billing method.
But when I try to purchase the Upwork Connect, it keeps failing.
I appreciate it if you check.
Best Regards.

[RonnaP]

Hi Muhammad,

Thank you for sharing your concern. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[722363c0]

i have posted about this last time my issue was resolved but it is happening again

I have added my bank card for buying connects, when I click on buy connects the amount gets deducted from my bank, but after few seconds the amount gets reversed in my bank and Upwork says recent charge failed.

I called my bank regarding this issue and they say that the problem is on merchant's end.

[RonnaP]

I'm sorry to learn about the issue, Syed. I've escalated your post to our handling team to check this further. One of our agents will reach out to you directly on your support ticket here to assist.

[2ec06cef]

Hello. I have tried 3 different cards and Paypal to buy connects and got zero results, it is not even in Connects history. I made sure I could do international transactions and the money has been taken from my card.

I also contacted my bank and they told me they need Upwork's acception of payment for it to go through. That was a one week ago, still no change.

[e0801050]

Hello. I have a problem with purchasing connections. It gives me this error (Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.). On my part, all the data is entered correctly. Please help me solve this problem.

[IvygailJ]

Hi Anna, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[a944762d]

I'm trying to buy credits to work on the Upwork platform, but the warning always appears “Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support .”
I've already tried two credit cards from different banks and PayPal and I'm not able to make the payment with any of them.

[IvygailJ]

Hi Jean, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[9d43968b]

Hello! As I see in community history, a lot of people have this issue now, same as I do. Need your help with buying connects from my card. I see this notification:

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support"

[IvygailJ]

Hi Mykola, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[18ae89ea]

With your help I managed to share the GIG, thank you very much, another thing I would like to know is that in the background, if I find a job that I can do and go for it

[9d43968b]

Hello. I have opened ticket with support. There is issue with buying connects on your website. 

But no one replies me on ticket since Friday. Please, help me with it