Unable to Buy Connects

[d6ef26b3]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[RonnaP]

Hi Mykola,

Thank you for following up. I have shared your post with the handling team to assist you accordingly. Please allow more time for our team to review your case. You will be notified of their response.

[01a0e198]

I need to buy Connects right now, but I don't have a credit card. PayPal also requires a credit card. How can I buy Connects without using a credit card?Note: I can't borrow a credit card from family or friends, and I'm unable to get one myself.

I urgently need Connects, but what are new freelancers supposed to do when we don't have any cards, especially credit cards? I think Upwork should offer other payment methods besides credit cards and PayPal, which also requires a credit card.

[01a0e198]

Hi, I'm new to Upwork and I'm facing a problem. I understand the connects policy and that they are no longer given for free whrn starting. Howeer, I can't buy connects because they only accept credit cards, both on Upwork and Paypal.

What is the solution for new freelancers like me who don't have a credit card and can't borrow one? Idon't have the possibility of getting one soon, and I recently lost a job opportunity because I couldn't submit a proposal due to the

lack of connects.

I believe it's important for Upwork to find a solution for these kinds of situations and consider adding other payment

methods for those who are just starting their professional career.

[0b6839c6]

I have the same problem with my account. Also, I can't purchase Connect with my credit card.

[RonnaP]

Hi William,

I checked and see that there is no credit card added yet on your account. You can follow the steps outlined here so that you'll be able to add your billing method to purchase Connects.

[RonnaP]

Hi Valentina,

Thank you for sharing with us your feedback on receiving Connects in Upwork. I have shared your comments with the rest of the team for review; likewise, we will continue providing updates to the Community about the team's initiatives.

I'd like to let you know that we also accept prepaid cards and Venmo. Freelancers with a Venmo account can use Venmo as their billing method. You can also visit this helpful page to learn more.

[2d34844d]

I try to buy connects and the purchase is approved by the card, but soon after it appears that Upwork sends a cancellation of the purchase. Is there any human support that can check the problem?

[IvygailJ]

Hi Marcelo,

Thank you for your message. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist. You can access your support ticket here. 

[bade3da0]

I am trying to purchase connects but Upwork consistently rejects the payment method. 

[IvygailJ]

Hi Abdul,

I’ve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist. You can access your support ticket on this page. 

[3cc08a9d]

Hi dear.

Same issue.

I can't buy connects with my paypal or my credit card.

Could you please help me?

Thanks.

[PradeepH]

Hi Ivan,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[f2ff50a9]

Hi,

Yesterday I have bought connects by Visa card. After I click "Buy Connects", Upwork notices that the billing method has some problem and cannot solve this payment. However, after a few minutes, my bank account has been charged for Upwork but I did not receive the any connects. 

Until today, I still did not receive any connects.

Please help me to check if there are any issues here.

I'd appreciate any insights you could provide!

Thank you!

[PradeepH]

Hi Dung,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[89793b48]

Hi I'm having same issues while try to buy connects. Could anyone please help me. I removed my chece used diffrent browser, Nothing seems work, tried to contact support but there is no live agent to discuss. I'm very fraustated!

[PradeepH]

Hi Saydur,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[a9baa687]

Hi,

Same issue.

I can't also buy connects using my Master card.

[b5a9609b]

Hello.
I know that  i have to contact support via email to follow by   request.
But currently i have issues with gettting my email today, can you please manually follow by  .
I again face isseus with buying connections

[PradeepH]

Hi Artem and Rostyslav,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[f9443a87]

Hi, It is been 6 days since you responded that your appropriate team would provide me with further assist and I still can not purchase connects.

[PradeepH]

Apologies for the delay, Dmytro. Our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

- Pradeep

[21e96eaa]

Hello, I am unable to purchase Connects because I do not have a credit card. However, I do have a balance in my PayPal account. Could someone please let me know how I can use my PayPal balance to buy Connects?

[PradeepH]

Hi Moses,

Thank you for your message. Freelancers with a verified PayPal account can use PayPal as their billing method. In order to use PayPal as your billing method, you must have a verified, active PayPal account in good standing. You may want to reach out to PayPal support on how to use your balance.

- Pradeep 

[6928986d]

I'm unable to go premium or buy connects, and the above-mentioned prompt appears in the payment webpage.

Yes, there are sufficient funds in the bank account.

My bank transfers the money, but Upwork "refunds" the money.