Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Hi Upwork Support Team,

I recently subscribed to the Freelancer Plus plan and purchased Connects (choose one) but have not received the one-time bonus of 50 Connects. Could you please assist me in resolving this issue?

Thank you for your help.

Best regards,
Mahmudul

https://www.upwork.com/freelancers/~01b8a2be756c186622?mp_source=share

[#3]

Hi Mahmudul,

I checked and can confirm that your account is currently on the Freelancer Basic plan. I haven't found any records of transactions related to an upgrade to the Freelancer Plus membership. Can you kindly confirm if you are referring to the same account from which you are posting?

- Pradeep

[#4]

 Hi, i have an issue with in purchasing connects on upwork. Whenever i makw an attempt to make a purchase am always told recent charge failed. can u rectify this problem for me.thank you

[#5]

Hi Mayeem,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#6]

Hi, it's been a week already since I bought connects, there was double transaction but I didn't receive connects for that yet. There isn't any kind of notification update as well. What's the solution?

[#7]

Hi Muhammad,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#8]

Hi,
I did not find the answers to my problems yet. Kindly sort out the issue
ASAP.
Regards

[#9]

Hi Muhammad,

I can confirm that your concern was escalated and is now being handled by the correct team. Please allow time for the team to complete their review. If you have any questions in the meantime, please feel free to post them in your ticket and one of the agents will be happy to assist you further.

[#10]

Hi!

Same problem here. I tried to buy connects like 3 or 4 times because it was showing up an error message when i try to buy, but now i see that my bank account was charged but still not showing connects on my account..

[#11]

Hi Emiliano,

I am sorry to hear about the trouble purchasing Connects. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#12]

Hello,

My name is Abu Bakar, and I am experiencing an issue with purchasing Connects on Upwork. Last month, I successfully purchased Connects using the same cards I am trying to use now, but recently, every attempt to buy Connects has failed.

I have contacted customer support multiple times, but the responses have been disappointing. Each time, I am told that my card details or address are correct, even though I have used these same details before. What's more, the payment is deducted from my account initially but then gets reversed after some time.

I have also spoken with my bank, and they have confirmed that there are no issues with my account—everything is open and functioning correctly.

Could you please help resolve this issue? I would appreciate your assistance in ensuring that I can purchase Connects without further problems.

Thank you for your time and support.

Best regards,
Abu Bakar

**Edited for Community Guidelines**

[#13]

same problem facing here, i look forward if you got valuable response from one of the community members .

[#14]

Hi Mensur,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#15]

Hi Abu,

I am sorry to hear about the issue you faced while buying Connects and your experience with the support team. I checked the support ticket you mentioned and can confirm that our team of experts has already investigated your issue. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#16]

They provide the same things they said"

Please give me solution I am so upset because even i used this cards from when I purchased first time
please solve it

[#17]

See again decline my details are correct:

[#18]

Hello.
I face issue with connects.
I can't buy them, but my bank is beeing charged and then sent money back

[#19]

Hi Ivan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#20]

Hello, Gemuel, thanks for sharing this issue! I have same, hope support will help me too. Can't buy connections at all. Balance of card is full and card registred with my name but still fail

[#21]

Hi Sam,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hello, support agents, have same problem, hope to solve it. Can't use paypal for buying connections, showing "Something went wrong on our side" error. Please fix it, thanks

[#23]

Hi Timo,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

[#25]

Hi Joseph,

I looked at the transaction, but unfortunately, it was declined. For decline errors, we recommend that you contact your card-issuing bank so that they can check on the specific decline error and assist you with it. 

[#26]

Hello Upwork Team,

I’ve tried several times using three different credit cards and PayPal to purchase connects, but the system keeps saying that the payment is rejected by the establishment. The chat support is only AI, and it hasn’t been helpful. Could someone assist me, please?

Additionally, I recently registered and haven’t received my free connects.

Thank you in advance.