Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[fb35f2c7]

Nobody helps.

**Edited for Community Guidelines**

[pradeephele]

Hi Andrii,

Thank you for your message. I am sorry to hear about your experience with our support team. Please allow  24-48 hours for the team to follow up with you and assist you further. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.

Thank you,
Pradeep

[f91e5f11]

my billig method was declined but payment was deducted from my account. plz find attached screen shot of my ban detail.

[812dd08c]

Hi Jaber,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with further assistance.

[acd0388b]

Hi. I tried to connect my paypal account to upwork but it says that it can not verify my account. I used the link provided to paypal but when I use it I get this message on paypal:  This article doesn't exist or has been unpublished.

I do not know what to do, please advise.

Thanks

[759e32fa]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[a89b2c1e]

Hi Annie,

Hope you could help me on this. Charged failed, not able to hire Freelance. Still, I was charged twice of the contract even though my contract is failed due to payment. Below you can see the money is literally withdrawn twice from my bank at the end even though the contract is failed.

Thanks

Brian

Br,

[812dd08c]

Hi Khanghuy,

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please ensure your card is set up to make international payments and has sufficient funds to complete the funding. Please get in touch with your card-issuing bank for more information about the specific charge decline.

I can also see that you've raised a ticket about your concern. Don't hesitate to update your ticket here if you have questions or need further assistance with the case. The team will surely assist you accordingly.

[55066258]

Hey guys, I don't understand this. Yesterday it worked, today it says "Sorry, we couldn't charge the billing method you selected. Please try a different one." Could you please help me?

[812dd08c]

Hi Islam,

I checked your account and can confirm that the charge was declined on our end. Please check with your bank for more information on why the payment was declined. In the meantime, please use an alternative billing method to be able to fund your projects on Upwork.

[94ec841c]

I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this?

[pradeephele]

Hello Angeline,

Thank you for contacting us. I see that your transaction was declined due to the limit on your card. Please contact your bank or try again using another card.

Thank you.

Pradeep.

[94ec841c]

I already increased the limit of my bank account but still doesn't work. 

[g_vasilevski]

Hi Angeline,

I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[94ec841c]

Hi Goran,

I actually have two concerns, but yeah I can see that Upwork just processed my withdrawal as of this moment. My other concern that hasn't been resolved yet is that I cant use my card to hire a freelancer on my client account. It keeps saying Charged Failed. 

[7dee9e1b]

I have the same problem at the moment...

[bstojadinovic]

Hi Bojana,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us. 

[53c3f367]

Hello I have the same problem about the billing method they tell me charge failed

[egaruth]

Hi Salim,

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[ibrott]

Hey Goran,

I'm having this problema with my clients, all their cards get rejected. 

**Edited for Community Guidelines**

**Edited for Community Guidelines**

[640a84ed]

Hi, 

Im having the same issue. It says Charge Failed. I tried two different methods, Mastercard and Paypal.I have sufficient funds in my Mastercard and Paypal.

[egaruth]

Hi Jing,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[fd307763]

I also have the same problem.

[pradeephele]

Hi Carmen,

I am sorry to hear about the trouble using your billing methods. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[c1f3b946]

I have the same problem! With 2 different cards

[egaruth]

Hi Alice,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[c2ba35df]

Hi nikolas ;

Please can you help me , i can fix the problem and i can't pay my freelancers .

i posted in community platform my problem. 

This is the link : 

https://community.upwork.com/t5/Clients/Charge-Failed-Billing-problem/m-p/1243582#M90333

Thank you ! 

Best regards !

[87462d49]

This is happening with me too..idk why but my ViSA has enough limit to cover 50 dollars..but still charge failed and "invalid billing method" at top. Please help. Have to pay some freelancer.

[87462d49]

The automated help system on this platform is just pathetic...guys please help me out..have to pay a freelancer. And idk how or from where to reach you.

[pradeephele]

Hi Jaguar,

Thank you for your message. Could you please contact your card issuing bank to check if the international transactions are enabled on your card? 

Thank you,

Pradeep

[87462d49]

Yes they are enabled...I use it for many overseas payment..plus I paid on upwork too recently..twice..

[759e32fa]

Hi Jaguar,

Thank you for responding. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[1fdd1b10]

Charge failed - Somehow sometimes I can't make payment. Can you please review my account. Thanks

[759e32fa]

Hi Britney,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[53c3f367]

I have also the same problem just happen today in the afternoon can someone help me. I have ajusted the limits of my cards today but it still shows me charge failed

[luiggi_rosado]

Hi Salim,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline. If the issue persists after checking with your bank, you may reach out to us again so we can assist you further.

[53c3f367]

Hey luigi I have talked to my bank yesterday and I still can't pay my freelancers. What should I do?

[759e32fa]

Hi Salim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[b3782476]

I'm having the same issue, I attempt to hire a person and reserve a payment from my primary billing method. Keep getting the 'charge failed' error. Please assist. 

[53c3f367]

I have the same problem how can I fix please ?