Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[luiggi_rosado]

Hi Salim,

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline. If the issue persists after checking with your bank, you may reach out to us again so we can assist you further.

[53c3f367]

Hey luigi I have talked to my bank yesterday and I still can't pay my freelancers. What should I do?

[759e32fa]

Hi Salim,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[b3782476]

I'm having the same issue, I attempt to hire a person and reserve a payment from my primary billing method. Keep getting the 'charge failed' error. Please assist. 

[53c3f367]

I have the same problem how can I fix please ?

[andregutierrez22]

Hi Salim,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[2626c3f7]

I have the same problem. I want to hire people, but it keeps showing "Charge failed". Two different credit card have same problem. 

[asvindra]

Try with another one.

[2626c3f7]

Also have same problem.

[tinker_bell3]

Hi Hugh,

I checked, and it looks like the transaction declined. It would be best that you reach out to your card-issuing bank so that they can check on the specific decline error. 

[e0f40e08]

 I have tried using 2 active billing methods, one visa and one mastercard, with enough limit and funds to start a contract with a freelancer. International transactions are enabled on both. Still Upwork says Charge Failed. I dont know how to rectify this issue so I can proceed with my contract. 

[759e32fa]

Hi Faiza,

Thank you for reaching out. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline?

[4e5349f8]

Hi Annie, I am also getting the "charge failed" error. I have phoned the issuing bank and there is no problem with the credit card. They told me that it must be from Upwork's side. I need to pay the hired freelancers and our projects have now grinded to a halt which means missed deadlines and compounding costs.

[759e32fa]

Hi Nicolaas,

Thank you for reaching out. I checked your account and it looks like your payments already went through. Please let us know if you need further assistance.

[c333e12f]

Hello!
I have the same "charge failed" error. One payment was successful and the money was taken. With the other one, I have this issue.
I also have a question - if it is possible to hire two freelancers at the same time?

I really appreciate any help you can provide. Have a nice day!

[4e417e93]

I am also facing the same problem with my client account. It just shows charge failed.

[812dd08c]

Hi Mr Z,

I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. You may also consider using a different Billing Method.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[3f97a8f0]

I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this? i have try my more then 10 cc my friend and family etc this issue so far before one month please solve it asap because when asked the clint upwork agent canvert ticket payment depart and payment depart cant slve it all the time said bank issue bank said upwork issue i pay also this all cc via fiverr another plateforms etc and then after that our account gets suspend it has a bad effect on upwork  and clints is looking for another plateforms please the ceo of upwork should be seen this issue becasue upwork team makes a joke please solve it asap thanks not only me but also alot of other clint said have same complaints

[2e793e5b]

If you're having trouble with your billing method and are receiving a "Charge Failed" error message, there are a few things you can try to resolve the issue:

1. Check your card details: Make sure that the card details you have entered are correct, including the card number, expiration date, and security code. Sometimes, even small errors can prevent a charge from going through.

2. Verify that your card is active and has sufficient funds: Check with your bank or credit card issuer to ensure that your card is active and has enough funds to cover the transaction. Some banks may also have transaction limits or restrictions in place that can prevent charges from going through.

3. Try a different payment method: If you're still having trouble with your current card, try using a different payment method, such as a different credit or debit card, PayPal, or a bank transfer.

4. Contact customer support: If none of the above solutions work, contact the customer support team of the platform or website you are using to make the payment. They may be able to provide more information about the issue and help you resolve it.

In the meantime, it's important to communicate with the freelancer you were trying to hire and let them know about the issue. They may be able to work with you to find a solution or adjust the payment terms until the issue is resolved.

[74a75b55]

If you are experiencing issues with your billing method and your card shows a "Charge Failed" message despite having sufficient balance, there are several steps you can take to resolve the problem:

1. Verify card details: Double-check the card information you have entered, including the card number, expiration date, and security code. Ensure that all details are accurate and up to date.

2. Contact your bank: Reach out to your bank or financial institution to inquire if there are any issues with your card. It's possible that they may have placed a hold on your card or flagged the transaction as suspicious. They can provide insights into any potential problems and assist you in resolving them.

3. Update payment settings: If you are using an online platform or service for hiring, check your account settings to ensure your payment method is correctly configured. Update your card information if necessary or try adding an alternative payment method to see if the issue persists.

4. Clear cache and cookies: In some cases, clearing your browser's cache and cookies can resolve billing issues. This step helps eliminate any temporary data conflicts that may be causing the problem. After clearing the cache, try making the payment again.

5. Try a different payment method: If possible, consider using an alternative payment method, such as a different credit or debit card, PayPal, or a bank transfer. This will help determine if the issue lies with your specific card or if it is a broader problem.

6. Contact customer support: Reach out to the customer support team of the platform or service you are trying to make the payment through. Explain the situation and provide them with any relevant error messages or details. They should be able to assist you further and provide specific guidance to resolve the issue.

Remember, each platform or service may have its own unique troubleshooting steps, so it's important to follow their instructions and seek assistance from their customer support if the problem persists.

[254c3890]

this is same issue, whenever I am trying to checkout it says Charged failed, I have sufficient balance as well, Money get deduct from account and it refunds within 5 mins and the process of checkout don't complete as well, Please solve the issue, i even tried different payment method same problem. please solve

Thank you 

[812dd08c]

Hi Yash,

Thank you for reaching out to us. Generally, this happens when the bank keeps declining transactions you’re attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline. In the meantime, please use an alternative billing method to be able to fund your projects on Upwork.

[b2935bbc]

I've been having trouble with my billing method for a while now.
I've reached out to support but haven't heard back in four days.
I need help.

[759e32fa]

Hi Precious,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f66c613a]

Tried both Paypal and Visa, always tells me charge failed.

[p_warren_calvert]

 Because your profile is no longer available.  Likely deleted for violation of terms and conditions of Upwork?  

[f66c613a]

I can still message people on the website, so I don't think it's deleted. For what reason should they delete it in the first place? I've done nothing except message people and now that I've found someone, I can't even hire them. 

[p_warren_calvert]

Simon, I have no idea why they would make your profile unavailable. Perhaps you don't meet the standards of Upwork's TOC.  Here's a screenshot when I attempt to view your profile.  

[f66c613a]

That is very weird, I can click on my own profile. Thanks for your input though.

[p_warren_calvert]

Simon, if you are a freelancer, you can't hire anyone. The client must hire you.  In addition, I note that you have no profile picture, so perhaps your profile settings are not completed to the satisfaction of Upwork.  Have you done an identity verification?  Uploaded documents required? Provided a verifiable address in your account?  You may still be able to see your profile, but no one else can until you have all the information required for your account to be valid submitted to Upwork. 

[812dd08c]

Hi Simon,

I checked your account, and your card-issuing bank has declined the transactions. You may contact your card-issuing bank for more information about the charge decline. You may also consider using a different Billing Method.

If you're still experiencing issues after checking with your bank, you may continue coordinating with our support team through the support ticket you've raised here. The team will surely assist you accordingly.

[24a970a6]

I originally linked a debit card to pay freelancers for jobs; the first one or two worked fine, but then my bank put a hold on the card because it did not recognize the charges. I resolved the hold with my bank, but Upwork is still rejecting the charges. Additionally, I tried adding my CashApp card instead, but Upwork is now declining those charges as well. Please open all doors to allow me to make payments. 

[812dd08c]

Hi Xander,

I checked your account and can also confirm that the transactions have been declined. Generally, this happens when the bank keeps declining transactions you’re attempting on your card. Please get in touch with your card-issuing bank for more information about the specific charge decline. In the meantime, please use an alternative billing method to be able to fund your projects on Upwork.

[emmonsron]

I have the same issue. Just got a replacement Mastercard but get this message unable to authorize your card. How can I resolve this problem?

[759e32fa]

Hi Ronald,

Thank you for reaching out to us. Generally, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? If they confirmed everything is working well on their end but the issue still persists, please let us know.

[8c4b09cb]

Earlier today the upwork site rejected a us$25
payment I tried to do, due to fact my card didn't
have enough available $. Since then I deposited
more $ into my card and double checked my card
has funds. My card definitely has funds now!

Unfortunately the upwork site still refuses to
process my payment. When I experienced this
several months ago, upwork was able to help
resolve this. But I'm currently unable to
reach an Upwork Support agent. Frustrating,
hoping someone can help resolve this asap
as I'd like to create a us$25 milestone.

[812dd08c]

Hi Grant,

Thank you for reaching out and I'm sorry to learn that you're having trouble processing a payment. I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. In the meantime, you may consider using an alternative billing method to be able to fund your projects on Upwork.

[0a4a5baa]

my payment Paypal Recent charge failed.

When I wanted to hire a freelancer, why my PayPal Recent charge failed. Can you help me complete the process? So that the project can run on time.

Thaks 

**Edited for Community Guidelines**

[759e32fa]

Hi Adam,

Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.

[0c664282]

i get the same issue, says "We are sorry but we cannot setup PayPal as your payment method because it is not verified. Please verify your PayPal account or add a payment card."

but in my paypal account, my card is already verified i don't know where's the problem. Can someone help me?