Unable to download certificate of earning

[monsterx]

I'be been trying to download my certificate of earning but unable to do so. The page shows errror again and again. I've attached a screeshot of the error. I did try clearing caches but nothing changes.

[AndreaG]

Hi Tayef,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.