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67a9b117
Community Member

Unhidding a message

How do I unhide a message that was previously hidden in old conversations?

27 REPLIES 27
tinker_bell3
Moderator
Moderator

Hi Raheim,

 

You can unhide the chats you've hidden by clicking on show rooms by category> all people and rooms. Please let us know if you need further assistance. Thank you!

~ Joanne
Upwork

I'm trying to solve the same issue, and I don't see a "category > all people and rooms" menu anywhere on the messages page. If I click on the three dots next to the search box in the left panel of the messages page, I get a pop-up menu as shown below. It doesn't have an "all people and rooms" option; it does have an "All rooms, recent first" option under "FILTER ROOMS BY" which is checked by default, and that *does not* show rooms/conversations that I have hidden. Please see screenshot below.

 

Message Rooms.png

Hi Amit,

 

There have been some changes to Messages since this thread was started. However, you should still be able to find previously hidden rooms. You can use the filter you shared on your screenshot and then use the search bar to find the name of the room or the message by keywords. The team is currently working on an improvement that will allow us to filter only hidden rooms and unhide them. 

 

~ Arjay
Upwork

Hi Arjay,

 

I'm going through the same issue and am not able to recover hide chats. You're suggesting that need to search the clients by entering their names in the search box. right?

 

If I don't remember their names then what should I do further to unhide? 

 

Other suggestions are also welcome

 

 

So there's currently no way to unhide chats???
Why didn't you warn us it's an irreversible action?๐Ÿ˜ญ

Hi,

 

I have hidden some of my Upwork Chats in messages, how can I restore/unhide those chats?

 

Regards,

ad230e42
Community Member

Can we still unhide a chat on Upwork? If yes, how so?

bd88cc1f
Community Member

You can type "a" in the search field, you'll see many previous chats. Try other letters as well.

Brilliant! It worked. Your suggestion is the best option.

Thank you Feras. 

 

this works!

jassipro
Community Member

Hello All,

 

A few months back, I had hidden some clients from my Upwork chat which was easy to unhide in the last version of Upwork. 

 

In the current layout, I'm not able to unhide the previous chat. I don't know the names of clients whom I have hidden but now want to recover them. Any solution for this?

jassipro
Community Member

 Few days back I made some client hidden and don't remember their name. So, now i want to recover/unhide them but can't find option to unhide. Previously it was possible but not with newer version of upwork.

 

Anyone can help me?

 

Note:: i don't remember their names so don't suggest that search their name in search box. I'm serious for it.

bilsim
Community Member

Do you remember the catagory of this client: interview only, unread, etc? If you go to the message search box, there are three dots, if you click them you will get those options to search. 

 

Edit: I just saw the hidden ones are not shown this way. 

jassipro
Community Member

Yes, i have checked through 3 dots option but not really helpful. Need different solution for it.

Hi Jaswinder,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep



Upwork


Pradeep H wrote:

Hi Jaswinder,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep


Sound good, i will be waiting for the agent support.

There really needs to be a better system for this. I'm honestly shocked that you removed the simple sort option to show hidden messages. This makes no sense at all. 

Hi,

 

I have hidden some of my Upwork Chats in messages, how can I restore/unhide those chats?

 

Regards,

9fe872eb
Community Member

Hi Aleksandar. Perhaps there has been a change in design since the time you wrote your comment, but I am not able to find any option as shown in the screenshot you linked to. Can you please help me know how to unhide rooms/conversations that I have previously hidden?

barbmilone
Community Member

I am having this same issue. I'm looking for an older message that I hid. Since it's hidden, when I search, it does not show up.

 

Hi Barabara,

 

Thank you for your message. I just checked and I was able to retrieve hidden messages or room. You will need to use the correct keywords to search the hidden messages.

 

Thank you,

Pradeep 



Upwork
24a13f02
Community Member

Something has changed recently and I couldn't find a way to unhide a chat

Hi Vadim,

 

Thank you for reaching out to us. Yes, there have been several updates on the Message Center. Could you please search for the name of the person whose chat was hidden and see if it would pop up? If it doesn't, please let us know.


~ AJ
Upwork
8e64860d
Community Member

This does not work on the new message version

Hi Oliver,

 

Thank you for reaching out to us. Could you please share more information about the issue you experience? If possible please share a screenshot from your end so that we can better assist you. 

~ Nikola
Upwork
148665b9
Community Member

There is no option to click  on show rooms by category> all people and rooms. How do you restore hidden chats?

Hi Shelby,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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