Upwork mediation specialist isn't responding it's been 2 days

[#1]

Hello, Upwork mediation specialist isn't responding it's been 2 days since i have messaged them . They don't reply in 48 hours yet.

[#2]

Hi Azeem,

I'm sorry to hear about your experience. I checked your account and found that all tickets are closed. Can you please provide the ticket number so I can follow up with the team handling your ticket?

[#3]

Hello 

Here is my ticket id please check

35312454

[#4]

Hi Azeem,

Thanks for sharing the ticket number, I'll be following up with the team. That said, please keep in mind that it is not likely they will be able to reply over the weekend. 

[#5]

Hello,

Hopefully weekend is over now can i get response now. If yes then can you please tell me when ?

[#6]

Hi Azeem,

Thank you for your message. I have followed up with the team and the team should get back to you as soon as possible.

Thank you,

Pradeep