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Stuart's avatar
Stuart M Community Member

Verification not set up but asking me for it

I am trying to gain access to my settings and i am faced with the authentifiction code screen. I have never set this up and I am not receiving any texts or email notifications to let me gain access? 

3 REPLIES 3
Md Helal's avatar
Md Helal U Community Member

You may need to address this issue with customer support. Email them and attach the screenshot.

Stuart's avatar
Stuart M Community Member

Thank you. I will do this now. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Stuart,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep