Why is my financial account name showing differently from my verified account name?

[ee1399f5]

Hi,

I think there is a mistake in my finanical account name, because it is showing Alex Alex instead of my verified name. Can someone help me with this? Thanks!

[LuiggiR]

Hello Zelin,

Could you please share a screengrab with where this is showing? I can see that your name shows accurately on our end. 

[ee1399f5]

[JoanneP]

Hi Zelin,

I see that your name on the account is the same. Could you please check again?

[ee1399f5]

It still showed same in my notification.

[LuiggiR]

Hi Zelin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.