Wrong withdrawal amount

[e1341d5e]

Hello,

I'm new to upwork and I'm confused about my earnings.

I have received three payments and the summed amount doesn't add up to the withdrawal amount.

My last three earnings were $220,00, $681,76 and $400,00 without fees and taxes and with all the fees they were $166,76, $585,56 and $351,60, this would sum up to $1103,92. This week I made a withdrawal of the total amount available and the deposit was $936.17. What happened to the $167,75? If the fees were already subtracted from my monthly earnings, why didn't I get the full amount ($1103,92)?
Can anyone explain to me why did this happen, please?

Thank you.

[759e32fa]

Hi Thaysa,

Thank you for reaching out to us. Here's the computation I saw on your account:

Contract 1: $220.00 - $44.00 (20% service fee) - $9.24 (21% VAT for service fee) = $166.76

Contract 2: $515.00 - $79.50 (service fee) - $16.70 (VAT) = $418.80

Contract 3: $400.00 - $40.00 (service fee) - $8.40 (VAT) = $351.60

Total = $937.16

Withdrawal fee = $0.99

Deposited amount = $936.17

You can view all of these on your Transaction History page. 

[221856a1]

Hello 

I've made a payment request today but unfortunately i've made request to wrong account number and you help me out kindly stop my withdraw and kindly refund my payment back to upwork earnings

[JoanneP]

Hi Ajay,

If the payment method you used is incorrect, the funds will be refunded to your Upwork account, which usually takes 7 to 10 days.