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0e4b843f
Community Member

how to cancel additional payment to freelancer by mistake ?

Hi do i as a client, able to cancel additional payment to freelancer by mistake ?

 

CK

1 REPLY 1
759e32fa
Moderator
Moderator

Hi Michael,

 

Thank you for reaching out to us.  I checked your account and since you did not issue a bonus payment, you can still request for a refund as it has not been released to the freelancer yet.

 

If you want to continue the contract, but not release all of the escrowed funds, you can release a partial milestone payment. The leftover funds can then be used towards the next milestone.

 

  1. Go to My Jobs to locate the contract
  2. Choose the (...) options menu and select End contract
  3. Choose Pay nothing and request a refund or Pay another amount when ending the contract

 

If your final payment is less than your escrow balance, an escrow refund request will be sent to your freelancer or agency. They will have seven days to respond.

 

To learn more about requesting a refund for a fixed-price contract, kindly refer to this article. I hope this helps!


~ AJ
Upwork
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