identity verification

[b2a82c02]

 I couldn't verify my identification because when I tried, there is a name that is stuck in there, and I can't change it. It says this name was registered on your profile or primary payment method. However, that name is not on my profile or primary payment method. I once tried to buy Connects with my brother's card, but it didn't allow me, and I removed his card immediately. Now I can't get rid of his name. Could you please help me with this situation?"

[NikolaS · Accepted solution]

Hi abdulkadir,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[b2a82c02]

appriciate the help im struglin this proplem for 2weeks