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e35bca23
Community Member

it has been 9 day but payment is not reflect to my account

Recently I updated my withdrawal method and linked my WISE US account, and $1,341 automatically transferred as per scheduled on the 23 AUG. It takes 2-3 working days to reflect the payment in the wise account, but now many days passed and there is no amount reflected in my account, Before contacting WISE SUPPORT 
- I need help from the Upwork support team to confirm that the transactions were successfully completed from Upwork..?

 

screenshot attached  of the transfer 

 

**Edited for Community Guidelines**

3 REPLIES 3
759e32fa
Moderator
Moderator

Hi Adnan,

 

Thank you for reaching out to us. In general, funds will arrive in your bank account within two to five business days from ACH deposits (Automatic Clearing House). Processing and clearing times vary widely from bank to bank. Bank holidays can also delay your funds. However, if you still don't receive the amount after eight business days, we can initiate a trace.

 

Please let us know if the amount is still not reflected in your bank account by September 5th, and we'll assist you further.


~ AJ
Upwork

Hi Annie, thank you for your assistance on this matter!

now 5th September has passed but no amount is reflected in my account.
I recently contacted Wise customer support to help me with this matter if there is any delay by their side but they are asking for such details (attached below) so that they can locate the money.

please help me with this issue.

Hi Adnan,

 

Thank you for following up. I shared your request with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola
Upwork
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