no reply for request

[a_moudud]

Hi ,

can anyone tell me what happend to this Request #36560456. the  agent emailed me on 1 september since then no reply!!

Thank you,

[PradeepH]

Hi Ahmed,

Thank you for your message. I see that you are referring to the active Dispute Case on the shared ticket. Please note that all responses via a support ticket are handled in the order in which they are received. Also, not all teams are operational during the weekend. I have shared your concern with the team handling your request. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

Thank you,

Pradeep

[a_moudud]

Thank you.

its just the agent handeling the case told me he will respond the next day( september2).thats why i am concerened.