settings not opening

[9b320f18]

Hello, I am not able to go to my settings. I see an endless loading device authorization.

[williamtcooper]

Elena,

Clear your cache, cookies, close the browser and then reboot the computer. Make sure that you have a good Internet connection. If all that fails, capture a screenshot with the time stamp and send to Support for assistance. Thanks!

[9b320f18]

Hello, i tried the solution but it did not work. Thanks

[759e32fa]

Hi Elena,

Could you please try William's suggestion? I tried but wasn’t able to replicate the issue you’re describing. You may also try logging in using incognito mode. Also note that we only officially support the latest two versions of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari.

[9b320f18]

Hi, i tried also incognito mode, i still can not open profile settings.

[LuiggiR]

Hi Elena,

Thanks for following up. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.