cybercom
Member

Account suspended

Hello,

 

We are agency and we had an account with upwork since many years. We were busy with the other work. Since last few years we were not accepting the freelancing work due to business contracts.

Now we want to start with the freelancing work again. When i login to my account i see a message "Your account has been suspended". We alreay have work history on upwork. Can someone help me to get the account active.

 

Thanks & Regards,

270 REPLIES 270

Hi Ilya,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
baramure
Member

Upwork mailed me that your account is on hold provide detail to gain acess.

Then i submit my id card which is verified but while sending bank statement its didn't verified .

How can i get acess again ?

Is there is any other option to submit identity verification except bank statement. 

Waiting for help...

 

Hi Suraj,

 

Thank you for your message. The list of acceptable documents includes bank statements, credit card statements, utility bills, or any other monthly bill that meets the name, address, and date criteria. Check out this help page for more information.

 

Thank you,

Pradeep


Upwork

The State ment which i provide is not verified 

What the next step for that sir?

You can check out the attachment here by.

 

**Edited for Community Guidelines**

Hi Suraj,

I can see you were able to update your support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
griponweb
Member

Hello Mates,

Hope you are doing best. Can you please have a look into my profile. I still not able to submit a proposal as the button is disabled.

 

 

Thanks,

Raj

Hi Raj,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
84b27eae
Member

 I have a problem with the payment method through a client account. I opened a new account and am waiting for a new card to be issued. Please give me a few days 3-5 business days to resolve this issue.


Hello, dear Upwork support team. May I have help with unfreezing my account with the financial team, please? I attach again the document that I already paid for my account by SWIFT direct transaction. 

Thanks and have a lovely day 😘
With love Svetlana 😘

 

**Edited for Community Guidelines**

Hi Svetlana,

 

Thank you for reaching out to us. I reached out to the team handling your case and shared your update. One of our agents will follow up with you on your ticket to assist you further.


~ AJ
Upwork
9166d697
Member

Account suspended

Hello,

 

I registered to Upwork a long time ago with the email  **Edited for Community Guidelines**, and at that time I was busy with my study and was not active on Upwork. But now when I tried to log in to my account I see a message "Your account has been suspended". I want to work now. Can someone help me to get the account active?

 

Now because of that error I registered with  **Edited for Community Guidelines** to write this text, please if possible remove  **Edited for Community Guidelines** and help me to log in with  **Edited for Community Guidelines**

 

Thanks & Regards,

Hi Abdulla,

 

Thank you for reaching out. I've shared your concern with the relevant team, and they will be reaching out to you directly via the email that's registered with the account in question. Kindly continue to communicate with them so they can assist you further.

~ Luiggi
Upwork
legallyheidi
Member

I haven't logged on in about a year, and today when I did I get a banner that my account is suspended. Help! I have no complaints or bad reviews. 

Hi Heidi,

 

Thank you for reaching out. A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

~ Luiggi
Upwork
11b68d24
Member

My account was locked, I had to open this second account because I can't open a support request with the locked one. I have also not received an email. Can someone help me here?

Hi Jil,

 

Thank you for reaching out to us. Can you please click on my name and send me a PM with the registered email address of the account in question? I'd be happy to look into it.

~ Luiggi
Upwork
672a2c9f
Member

My account is suspended. I have no issue with remaining balance nor contracts. Could you solve this out asap so that I proceed.

Hi Jaeho,

 

Thank you for reaching out to us. I checked your account and found an email that was sent to you regarding why your account got suspended. You can check the corresponding support ticket here and reply to the support team via email using the email address that you have for this account.


~ AJ
Upwork
farazsiyal
Member

Hi,

 

Why this error showing in my upwork account? what should I do?

 

[ Financial transactions for --my account number-- have been limited. Please check your email for additional information or contact customer support. ]

 

Thanks:)

 

**Edited for Community Guidelines**

Hi Faraz,

 

Thank you for reaching out to us. I  checked your account and saw that an email was sent to you with instructions on how to fix this. Kindly read the instructions in this support ticket for more information.


~ AJ
Upwork

Hi Annie,

 

Thanks for your response. It looks, I am not eligible for the ID verification. When I click on the video call link it send me to the upwork support homepage. the link is not working. What should I do? could you please guide me on this.

 

Thanks:)

Faraz Siyal

Hi Faraz,

 

I am sorry about that. I reached out to the team handling your case and shared your report. One of our agents will follow up with you on your ticket as soon as possible to assist you further.


~ AJ
Upwork
9d5b30c2
Member

Hello, I recently logged into my account and I got one notice account your account was suspended please contact support all functions are working then why am I seeing this account suspended contact support can anyone please guide me so I am able to make sure all things are ok and are able to start working again! 
Required Urgent Solution 
Thanks 

Hi Yash,

 

I have checked your account and I'm sorry to hear that you got caught off guard with the suspension of your account. it looks like there's already a support ticket created with your concern. I highly suggest you continue communicating with our team through that ticket for updates and further assistance.

 

~ Arjay
Upwork
akindayin
Member

Hi there, i recently got a job that required me to hire talents on upwork. I then used my opened client account to hire my self on upwork. This wasn't to manipulate upwork feedback. I was just trying to understand the whole hiring process and curiosity too. After doing this i recieved a mail saying my account has been suspended. I know i have unintentionally violated a rule. Can someone put me through how i can resolve this issue and possible implication of what i have done? This wasn't intentional and its the first time i have ever been flagged. I am really worried. Thanks

 

Ps: I am also Gabriel Jose (Its my pen name and client name) and Akindayini Temiloluwa as my freelance name.

 

**Edited for Community Guidelines**

Hi Akindayini,

 

I can see that you've been communicating with the team handling your case and a support ticket has already been created. I highly suggest you continue communicating with our team through that ticket for updates and further assistance.

 

~ Arjay
Upwork

Okay, thank you. Please how soon will i get a reply from the support team?

Hi Akindiyini,

 

We've already reached out to the team to follow up with you on your ticket. Please bear with us as we're attending to tickets in the manner that they were received. But please let us know if you don't hear anything in 48 hours so we can check with our team again. 


~ AJ
Upwork
c6fbdb6e
Member

I have verified my account. However, now it says that my account has been suspended. I have not received any emails that inform me about suspension. How can I know what is the reason of suspension and ways to solve it?

Hi Vlad,

 

I'm sorry to hear about your account status. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
7287198a
Member

Title pretty much says everything. i couldn't get hold of person in charge, so making this topic. 
can someone give me the reason for suspension. 

Thanks

Hi Krishna,

 

It looks like our team reached out to you with instructions on how to lift the suspension on your account here. If you have any questions please feel free to reply to the email notification sent to your address.

 

~Andrea
Upwork