Can not verify phone number

[thanh_tung]

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

[68e1b202]

Hi!

I lost access to my old account - to be honest I don't even know the email that was used. I need to be able to use my phone number on my new account and get access to my old one so I can close it. Can anyone help?

[egaruth]

Hi Kendra,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

Please know that freelancers are not allowed to have more than one account on Upwork, regardless of the old account being closed, or suspended. Having multiple freelancer accounts is a serious violation of the Upwork Terms of Service.

[trasksnow]

I was trying to reset my Upwork account and now it is saying I cannot verify because my phone number is already in use.

[pradeephele]

Hello Trask,

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep H.

[ianheath9]

How do I also get assistance with this issue?

[07abf217]

Set up a new account but apparently my phone number is linked to another account.  I may have an old account but cannot find it.  How do I go about deleting an old account that I've never used and cannot find?

[812dd08c]

Hi Tracie,

I'll have one of our team members reach out to you directly via a support ticket with assistance on how you can proceed with your account. You can check here or your email for updates.

[080d6097]

Hello,

I am in the process of creating my profile. However, when entering my phone number to verify the account, it says "this number is being used by a different account". I remember creating an account a long time ago as well as deleting it since I never used it. 

Can someone help me with this issue?

Thanks.

[644cc6a5]

I'm working on making a new account on here, and I haven't been able to use my phone number for verification as it's attached to an old account that I no longer use, which I don't have access to anymore. What should I do? 

Thanks!

-Tyler Bettilyon

[luiggi_rosado]

Hi Tyler,

A Customer Support Team member will be reaching out to you through a support ticket to assist you further with your concern.

[ea43ece5]

Hi ,

Im new to upwork and while registering for my acount I entered my mobile number for validation.However, I dont see any pin sent to my mobile phone.,but the upwork portal mentions the message has been sent.

Please advice.

Thanks,

Mehnaz

[tinker_bell3]

Hi Mehnaz,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[c5e0a8e2]

I am finalizing my profil and at the last stage I need to enter my phone number to receive a verification code. But I tried several time and always same message "something went wrong try again later". Can anyone help ? thanks

[andregutierrez22]

Hi Annabelle,

Someone from our team will reach out to you via support ticket in order to assist you with this.

[a5402720]

I'm trying to finalize my account, but it says "This number is being used by another account".

[luiggi_rosado]

Hi Karen,

I've shared your concern with the Customer Support team and one of their members will be reaching out to you via a support ticket to assist you further. 

[6ad0be36]

Hi! I don't think I've ever gotten on UpWork and I am trying to finalize my profile, but when I attempt to verify my phone number I'm recieving an error message saying my number is already in use. Can someone help me?

Thanks so much! 

[egaruth]

Hi Bailey,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[38f9bf28]

I've tried to set up my profile and when I go to verify my phone number, its says its already in use. I have never used Upwork before. Please help!

[812dd08c]

Hi Elizabeth, 

I'm sorry to hear that you're having difficulties verifying your phone number. I'll have one of our team members reach out to you with further assistance on how to proceed with the verification process. Feel free to check and communicate through here or your email if you need anything else. Thank you!

[4d0f9707]

I am trying to set up my Freelancer profile, but it says my phone number is already in use. If I had to guess, it was used many years ago back when the service was still called Elance, but I have no way of accessing that old account since I never formally transferred it to Upwork. 

How can I use my phone number with my new account?

[2a9e5feb]

Hi,

I’m trying to complete my Upwork profile and the phone verification process wasn’t working for me. I have a fully functioning phone number.

Does anyone have the same problem?

Thanks!

[pradeephele]

Hi John,

Thank you for your message.

One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep

[ebc8a374]

I am having the same issue with phone number verification. 

[aocumen]

Hi Nichols, 

I have shared your concern with the Customer Support Team, and they will reach out to you directly through an email to assist you further.

[b88353fa]

Hello I am having Truoble logging in my account . Both online and gen app.if k login with my email 

it keeps telling me to create profile like it's a new account. I have been using this account for months now . Even. When Verify with my phone number it keeps telling me that the phone number belongs to another Upwork account. This is my only upowrk account I have .

please someone help me 

thanks

**Edited for Community Guidelines**

[andregutierrez22]

Hi Linda,

Someone from our team will reach out to you via support ticket in order to assist you further.

[943d41f9]

When I am tyring to create account it says phone number already used in anoter account. Please can you fix this?

Regards

ST

[andregutierrez22]

Hi Srinivasa,

Someone from our team will reach out to you via support ticket in order to assist you further.

[921952f1]

I recall making an account a long time ago and closing it, went to make a new one today and it says my phone number is already in use by another account. Would like some help getting this sorted out 

[andregutierrez22]

Hi Isaac,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[3983fe02]

Hello,

I am unable to finalize my profile set up, because I get an error message that says my number is already in use. Can you please help?

Thank you.

[andregutierrez22]

Hi Julia,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[7425d3fc]

Hello, I am in the process of signing up. However, when I enter the code I received for my phone, it will not connect and verify. I DID receive a code, it just won't actually accept. I'm positive I'm entering it correctly. 

**Edited for Community Guidelines**

[egaruth]

Hi Duffy,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[8a384f96]

I keep getting the message of "The number is being used by another account," everytime I try to enter my phone number to finish setting up my account. I have not used Upwork before. Could you please help?

Thanks! 

[812dd08c]

Hi Krista,

I have escalated your concern to the appropriate department and one of our team members will reach out to you directly via a support ticket. Don't hesitate to communicate for you to complete setting up your account. You can check here or your email for updates.

[8a384f96]

Thank you so much!!

[8a384f96]

I don't see anything in my current requests though. 😕

[0bdb87cf]

I've tried several times to get the text verification code to be sent to me to finish setting up my profile, but it hasn't been sent. Can someone from the admin team contact me to assist further?