I cannot accept an offer

[ireneblessing]

Hello guys, 

I received an offer from a client, but when I tried to accept it, I got an error message that the client's account is on hold. What can I do?

[AndreaG]

Hi Irene,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[ireneblessing]

Hello, Andrea. 

I cannot see the support ticket when I follow the link. 

[AndreaG]

Hi Irene,

Could you please check again? I checked and the team has just created the ticket!