๐Ÿˆ Community
ยป Forums ยป Support ยป My profile change as private from public
Page options
e188e515
Member

Locked Private Profile

Hi there, 
My account was kept private because of not earning until now. please help me in making it public.

thanks 

ACCEPTED SOLUTION

Hi Jean Peter,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

~ Arjay
Upwork

View solution in original post

728 REPLIES 728

Hello,
I have made several attempts and requests to the upwork support team to reset my profile from private to public but it is not happening. Can you help me with this.
In addition, I was not active for a long time and this happened, I know the procedure for contacting the support team to reset the profile, but after several attempts it is still the first profile. I will ask you for help.

Hi Aleksandar,

 

Your profile visibility has been set back to public.

 

~Andrea
Upwork

Thank you Andrea, the profile is public now. I have one more question, maybe you can help me again: in best matches, no job suggestions are presented to me, and also in the most recent section, although have more jobs selected in my categories. please help me with this.

Hi Aleksandar,

 

Arjay here stepping in for Andrea. Can you please try clearing your cache and cookies or use a different browser? Let us know if the issue persists and we'll look further into that for you.

 

~ Arjay
Upwork

Hello Arjay,

I deleted the cookies and the cache, changed another browser and it's still the same. No change.
at best matches it is empty, and at most recent it gives me this, I am sending you a screenshot

Screenshot .png

 

Hi Aleksandar,

 

Could you please try adjusting your feed by running searches, applying filters, using the advanced search option, and saving your search to your feed? You can check out this help article for more information on how you can perform searches, save them to your feed and improve the results you see.

~ Luiggi
Upwork

Thanks Luiggi,
I will probably go through the find work filter as before, because in best matches and most recent nothing has changed no matter what I do.

c2e89b5d
Member

Hi,

I have my Upwork profile which is Private as of today. I am willing to create an Agency account (which I intend to convert to my existing profile). If I convert the current profile (which is private) to the agency, will that make my profile public? 

 

Ideas here is to make an agency account and I do not want to create any new profile and hence this is the question.

Hi Obioma,

 

If your goal is to have your freelancer profile visibility set to public, I went ahead and reset that for you. If you're still interested in creating an Agency, you can learn about it here. Also, please keep in mind that creating multiple freelancer accounts is against our Terms of Service, so that is not an option.

 

~Andrea
Upwork
gazirafsan
Member

After a long time of trying, I get a job and complete it successfully. But I can not activate the ability badge because of a private account. please help me to make my account public. Also, my work status is not updated on my profile page like how many projects and earn and  hour status. please help me 

Hi Rafsan,

 

Your profile visibility has been set back to public.

 

~Andrea
Upwork
99926310
Member

Hello,

My profile visibility seems private , I resetted it many times ,but it still is same. What can I do for this?

Hi Emre,

 

I've successfully changed your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.


~ AJ
Upwork

upwork as convert my profile from public to private .how my profile should be change into public 

Hi Munawar,

 

I've successfully changed your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.


~ AJ
Upwork
16dee1c9
Member

Hello,

 

I noticed my profile was on locked private and have been sending requests to Support for it to be changed to public for 3 days now, yet no response. Please kindly set my profile back to public. Thank you 

Hi Chidera,

 

Your profile visibility has been reset. Don't hesitate to let us know if you need further assistance.

~ Luiggi
Upwork
taufique_2020
Member

Hi there, 
My account was kept private because of not earning until now. please help me in making it public.

thanks 

Hi Md Taufique,

 

Your profile visibility has been reset.

~ Luiggi
Upwork
taufique_2020
Member

Thanks a lot

8b346973
Member

We set your profile to private because you haven't earned in a while. To reactivate your profile, apply to jobs and start earning.

Hi Imran,

 

Your profile visibility has been reset.

~ Luiggi
Upwork
saimamunawar
Member

my upwork profile has change into private how to make is public.

please guide

Hi Saima,

 

Your profile visibility has been reset, it's now public.

~ Luiggi
Upwork

Please reset my profile, private to publicly visible to the general public and will show up in search engine results.

 

Thanks

Hi Muhammad,

 

Thank you for your message. Your profile visibility is set to Public now. 

 

Thank you,

Pradeep


Upwork

Please reset my profile, private to publicly visible to the general public and will show up in search engine results.

 

Thanks

Hi Muhammad,

 

Thank you for your message. I checked your profile and noticed that your profile visibility is already set to public.

 

Thank you,

Pradeep


Upwork
graphic_hello
Member

I'm writing this application regarding my Upwork profile. Currently, my profile is private. I would like to public my profile so that I can able to bid on the project for getting started.

 

Looking forward to take the necessary steps immediately.

 

Thanks,

Sabuj Akanda

Hi MD Sabuj,

 

Thank you for reaching out to us. I've successfully changed your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.


~ AJ
Upwork
cbdd821e
Member

Hello,

My profile had been set to private or unavailable. I have bought new concepts and make request to set it without since a week without any action from upwork community

Hi Mohamad,

 

Thank you for reaching out to us. I've successfully changed your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.


~ AJ
Upwork
fcaf4d95
Member

Hi, My profile visibility is on private and I am not able to set it up to be Public. Please help.

Hi Rida,

 

Thank you for reaching out to us. I've successfully changed your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.


~ AJ
Upwork
frosinaa
Member

Hello, i want my profile to be public again. i sended request to upwork suport team to be publick, but its still private.

Hi Frosina,

 

Your profile visibility has been reset, it should be public now.

~ Luiggi
Upwork
029dda82
Member

My account was kept private because of not earning until now. please help me in making it public.

 

Thanks! 

Hi Shehnaz,

 

Thank you for your message. Your profile visibility is set to Public now.

 

Thank you,

Pradeep

 


Upwork