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thanh_tung
Member

Phone Number is already in use

Hello, Upwork

I too am having trouble verifying my number. When I get my money to my local bank, I can not get code verifying to my phone or my E-mail, I tried it in 2 days and it is the same problem. Would you be able to have a team member reach out to me as well? 

252 REPLIES 252

Hi Ken,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
7e23087e
Member

Hello,

 

my number was already used in an account. Can someone help me resolve the issue?

Hi Ammar,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
89b3b72b
Member

I canโ€™t verify my phone number even after I type in the code. The screen doesn't update and it keeps saying my phone needs to be verified. 

Hi Lorrana,

 

I checked and it does look like you were able to verify. Could you please confirm if you're still seeing the notification asking you to verify? If so, please send a screenshot so we could check.

 

~Andrea
Upwork
9610a3b3
Member

It is showing that my phone number has already been used but I don't remember setting up an account before.

Hi Brittani,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork

Hi Nikola,

 

I am having the same problem with my phone number already being in use. I did make an account years ago with the same number. Maybe that's part of the reason why it says it's already in use? How should I move forward? 

Hi Ilyssa,

 

Firstly, welcome back to Upwork! I'll have one of our team members reach out to you with more details on the error and of course with assistance on how to proceed. You can access your support ticket linked to your concern on this page.

 

~ Arjay
Upwork
1e93bf41
Member

I tried to finalize account and got "This number is being used by another account".  HELP

Hi Liz,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
341e0921
Member

The sign up process is saying my account can't be completed because my phone number is already in use. I don't have an account already so this is clearly an error. How do I fix this?

Cheers,

Hi Charles,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
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