I'm trying to close the Agency related to my profile and I keep getting the message:
I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.
Solved! Go to Solution.
It looks like you have active candidacies on your agency profile. Please go to your proposals page, and withdraw the active proposals. Once done, please try to close your agency account again. Let me know if the issue persists.
Please withdraw all your active candidacies on your agency account by going to your proposals page, and withdrawing the proposals on the active tab. Let us know if you need further assistance.
I am having the same issue and I need mine to be closed as well.... All my proposals have been withdrawen however I am still getting the same error message when I try to close it.
My upwork email id: **Edited for Community Guidelines**
Please assist. Thank you.
I just checked your account and was not able to locate any agency that you`re associated with. Are you referring to another account? Please send me a PM (click on my name) with more details and I will assist you further, thank you.
Same issue with my account.
My account attached with 2 agencies - **Edited for community guidelines** When i try to delete, it shows message "Close all open proposals associated with the company" but i have no open praposals.
I was unable to close the agency account , I just want to stick with the freelancer account , But i dont have any active proposals on agency account ....any help would be great.
I apologise for the delay in reaching out to you. I went ahead and shared your account information with the Customer Support Team so that they can look into this and assist you further.
ETA: Hi Harmeet, the team has confirmed that you still have some pending proposals that needs to be withdrawn. Could you please go to your proposals page and withdraw these proposals so that you can close your account? Let us know if you will need further assistance, and our team will assist you further.
Hi, I am facing the same issue. I have checked and withdrawn all the proposals even the archived ones but still not able to close my agency. Please help me with that. Thanks
I'm having the same issue. I can't close my agency, I tried it several times already but it says to contact the support team. Can you help me with this? Thank you.
i want to close my agency account.
i have already remove all proposel, member and contracts.
and i am trying to close my account it alwayse so message that
"In order to close an Agency, please contact customer service"
i am trying to find customer support and create new ticket but i can't find customer support