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aarcoraci
Member

Unable to close Agency "Close all open proposals associated with the company" but I don't have any

I'm trying to close the Agency related to my profile and I keep getting the message:

  • Close all open proposals associated with the company

 

I have read the help related to the issue and I'm sure there are no proposals at all. I'm the only member as well.

 

Thanks !

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Angel,

 

We closed your agency for you. Let us know if you have any further issues or questions.

~ Valeria
Upwork

View solution in original post

1,111 REPLIES 1,111

Hi Mudassir, 


It looks like you have active candidacies on your agency profile. Please go to your proposals page, and withdraw the active proposals. Once done, please try to close your agency account again. Let me know if the issue persists. 


~ Avery
Upwork

Hi Valeria,

I have same issue. I want to close my agency. Can you please close it?

 

Thanks,

Manoj Ninave

Hi Manoj, 


Please withdraw all your active candidacies on your agency account by going to your proposals page, and withdrawing the proposals on the active tab. Let us know if you need further assistance.


~ Avery
Upwork

Hi
there are no active candidacies in my agency.. I am not able to close
agency..Can you please fix this issue?

Hi Manoj,

 

Your agency is now closed, if further help is needed let me know. Thank you.

~ Goran
Upwork

Thanks.. Its closed successfully.

I am having the same issue and I need mine to be closed as well.... All my proposals have been withdrawen however I am still getting the same error message when I try to close it.

My upwork email id: **Edited for Community Guidelines**

 

Please assist. Thank you.

Hi Ankita,

 

I just checked your account and was not able to locate any agency that you`re associated with. Are you referring to another account? Please send me a PM (click on my name) with more details and I will assist you further, thank you.

~ Goran
Upwork

hi,

 

Same issue with my account.

My account attached with 2 agencies - **Edited for community guidelines** When i try to delete, it shows message "Close all open proposals associated with the company" but i have no open praposals.

 

Thanks

Hi Girdhari,

 

Could you please confirm if you're trying to close your account or only Agencies part of it?

 

Thank you.

~ Bojan
Upwork

I was unable to close the agency account , I just want to stick with the freelancer account , But i dont have any active proposals on agency account ....any help would be great.

djondinium
Community Manager
Community Manager

Hi ADAM,

 

Your agency is now closed.

 

Thank you.

~ Aleksandar
Upwork

Unable to close my agency and getting this error

Hi Harmeet, 

I apologise for the delay in reaching out to you. I went ahead and shared your account information with the Customer Support Team so that they can look into this and assist you further.

 

ETA: Hi Harmeet, the team has confirmed that you still have some pending proposals that needs to be withdrawn. Could you please go to your proposals page and withdraw these proposals so that you can close your account? Let us know if you will need further assistance, and our team will assist you further. 


~ Avery
Upwork

Can you please also remove my agency.
i have the same issue.
i cant remove my agency.
i also close all the proposals !!

Can you please also remove my agency.
i have the same issue.
i cant remove my agency.
i also closed all the proposals !!

Hi Lissan,

 

Your Agency part of the account is closed now, thank you! 

~ Bojan
Upwork

Same problem of mine. Close my agency profile

Same problem of mine. Close my agency profile please.

Hi Md.Jahidul Islam,

 

Your account was closed as per your request, thank you for reaching out to us!

~ Bojan
Upwork

Dear velaria k
Same problem of my account. Please close my agency profile

Hi, I am facing the same issue. I have checked and withdrawn all the proposals even the archived ones but still not able to close my agency. Please help me with that. Thanks

Please close my agency account.

I need to close my association name /agency name .. Please help.

Hi Shilpi,

 

As requested your agency has been closed. 

~ Joanne
Upwork

Would you please close my agency too. Thanks

Hi Arman,

 

I am sorry for the late response. I closed your Agency account as per your request.

 

~ Nikola
Upwork

I am having similar problem,i want to close agency. Please help me.

I don't have any archived proposal or invitation to this.

Hi Prabin,

 

Your agency has been closed as requested.

~ Joanne
Upwork

Hi Valeria,

 

I'm having the same issue. I can't close my agency, I tried it several times already but it says to contact the support team. Can you help me with this? Thank you.

 

Hi Anthea Alexa,

 

As requested, your account has been closed.

~ Joanne
Upwork

Dear Valeria, 

 

please kindly assist with the same - to close the agency I've created in test mode.

Thank you very much in advance and waiting forward to your response.

Hi Sergii,

 

Your agency is now closed. Let us know if you need further help.

 

Thank you.

~ Aleksandar
Upwork

Thank you very much Aleksandar for your prompt response - this is much appreciated

have a great evening!

Dear I just need to close my agecy. not freelancer account. Can you help

Hi Adnan,

 

We sure can! Your Agency has been closed as per your request.

 

Thanks!

~Andrea
Upwork

hi. i want to close my agency but i cant

Hi Bohdan,

 

We've closed your agency account as per your request.

 

Thank you! 

~ Bojan
Upwork

i want to close my agency account.
i have already remove all proposel, member and contracts.
and i am trying to close my account it alwayse so message that 

"In order to close an Agency, please contact customer service"

i am trying to find customer support and create new ticket but i can't find customer support