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Improvements to Voice/Video Call Feature in Upwork Messages

Active Member
Nathan W Member Since: Oct 6, 2019
11 of 198

Can a call be recorded? 

Aleksandar D Moderator Member Since: Mar 23, 2019
12 of 198

Hi Nathan,


Thanks for reaching out to us. Unfortunately, a call can't be recorded. However, I will share your feedback with the rest of our team for consideration.


Thank you.

~ Aleksandar
Active Member
Ron E Member Since: May 14, 2020
13 of 198

I could see the interviewee but she could not see me.

Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
14 of 198

Sorry to hear the video didn't work during the call, Ron. Let me have one of our support agents reach out to your and further check this 

~ Valeria
Active Member
Chetan Anand B Member Since: Sep 14, 2019
15 of 198

Thanks for this..  interesting feature indeed. 

Community Guru
Wendy C Member Since: Aug 24, 2015
16 of 198

Why/how did U manage to NOT include an area to type notes during the conversations?


The call quality has not improved and the one absolutely necessary feature ain't there.


Back to Skype I go.

Active Member
Joseph T Member Since: Mar 27, 2020
17 of 198

This is great! Another reason to be proud of being a member of the Upwork family.



Active Member
Tayyaba A Member Since: Oct 10, 2019
18 of 198
Hey, how to video call??
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
19 of 198

Hi Tayyaba,


Please, refer to the support ticket you have with the team about your account verification. In that ticket they've shared a link you can use to connect with the team and complete the verification call. Please, note that you will be asked to upload an actual photo of yourself as your profile picture.


~ Valeria
Active Member
Wendell D Member Since: May 22, 2020
20 of 198

What about the poor clients who are spending hours trying to Message the freelancer as part of the contracting hiring process? 

NO Customer Service will drive me and others aawa -- who has 3 hours to spend seaeching for a needle in a haystack.