Thanks for reaching out to us. Unfortunately, a call can't be recorded. However, I will share your feedback with the rest of our team for consideration.
Why/how did U manage to NOT include an area to type notes during the conversations?
The call quality has not improved and the one absolutely necessary feature ain't there.
Back to Skype I go.
Please, refer to the support ticket you have with the team about your account verification. In that ticket they've shared a link you can use to connect with the team and complete the verification call. Please, note that you will be asked to upload an actual photo of yourself as your profile picture.
What about the poor clients who are spending hours trying to Message the freelancer as part of the contracting hiring process?
NO Customer Service will drive me and others aawa -- who has 3 hours to spend seaeching for a needle in a haystack.
Are you referring to the initial contact with a freelancer? Once you find freelancers whom you're interested in interviewing, you can invite them to apply to your job. Please, see this help article with more information on how to do that. Please, note that only once they accept your invitation, a Message room will be created for you to continue discussing the project with them.