For the Community, by the Community

My clients can not process payment invitation for direct contract. It says. We are sorry we are facing some technical problem and cannot process your request right now. What is going on? more

Hi Community!   Getting started on Upwork can take a lot of work and focus. To help make this process a little easier, we’ve created this post where you can request feedback on your profile. The community is full of experienced Upwork freelancers who are passionate about helping others. These users will review your profile and provide feedback based on their experience.   If you’re interested in requesting help, make sure your  profile visibility  is not set to “Private” and then reply below.    We’re excited to see how Community members can continue to help each other to grow!   Note: A previous version of this post was as the number of responses made it difficult to read and navigate. If you had not received a response yet to a request you made, please post again in this thread. more

Dear Friends at Upwork,   I hope you are fine today, I am contacting you regarding a pair of offensive feedbacks I received from a client after the dispute process was solved by Upwork team dismissing his unfounded claims and false accusations.   As Upwork has a commitment to the use of respectful and professional language, I want to request Upwork to review his feedback and take the corresponding actions to let him remove the offensive language or directly remove his feedback.   https://support.upwork.com/hc/en-us/articles/360047360093-Upwork-s-Commitment-to-Nondiscrimination-Inclusion-and-Respect   It is not my intention to change the client's mind or opinion, but even in disagreements, we all should be respectful to each other in this work environment. This is not Facebook, this is not a WhatsApp chat without rules. During the dispute process I kept a consistent attitude of referring to facts and not assumptions, I used formal and neutral language even when the client was already referring to me as a liar, burglar and things like that. I can be tolerant, but I will not accept public insults and offensive terms from a client just because he couldn´t get his profit out of a mediation process.   Would you please help me with this? Can you take this request? Or what steps should I follow to have his feedback reviewed by Upwork due to disrespectful language?   Thanks so much in advance, more

A freelancer told me they would have our contract complete within a week, including revisions.  That week not only ended ten days ago, it took longer than a week to get them to understand that I wanted them to stop using my own drawings in their work. I asked and asked and asked them to stop using my drawings, and after asking the third time, they removed their own drawings from the work and made mine bigger. I finally resent them pictures of my 3 drawings and said these. Stop using these. Then sent them pictures of their own drawings so they could understand which were mine and which were theirs. (there is no way for them to think they came up with MY drawings) Now, here we are, ten days PAST the due date, so already over double the amount of time we agreed on, and when I ask for a change, the next day, they will make that one change, and it will not be the right change. Like, if I say the background is to be in browns and purples, then they submit blues and pinks. So I say browns and purples and not blues and pinks, and they submit something with purple and pink.  Do I have any options? This is really absurd and I just hate every moment and actually want this project complete. I have no idea what this person's problem is. more

Hi Upwork Team, I recently registered myself as a freelancer and agency. However, my both accounts are still not activated, i found there are jobs available in the platform that i feel i can facilitate them. @Gentleman, please help me in getting this issue resolved.   Your prompt response will be highly appreciated.   Regards, Danish more

I hope to learn how to communicate with the customer through the upwork website and not directly through the customer to ensure that I am not exploited more