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Re: Testing video chat profile verification

Active Member
Lorena G Member Since: Feb 7, 2019
2431 of 2,745


I received an email informing about the need of verify my account and a link was provided. That link is not working because the video chat doesn't start when  I click. So, I have my account blocked and I don't know what could I do.  Could you kindlly suggest any solution, please?

Thank you very much,


Active Member
Albert A Member Since: Jul 4, 2018
2432 of 2,745
turn to sapport they can help you or use another bravzer let's google chrome
Active Member
Lorena G Member Since: Feb 7, 2019
2433 of 2,745

Thank you very much for you answer, but I tried to contact through support bot with them, and it tells that I need to click in the link that I received. But it doesn't work. I use Chrome.

Thank you again!

Goran V Moderator Member Since: Mar 24, 2017
2434 of 2,745

Hi Lorena,


I see that you`ve followed up on your ticket, our team will assist you further directly on your ticket. Thank you.

Active Member
Priyanka S Member Since: Mar 9, 2019
2435 of 2,745

Hey, please verify my account.

Joanne Marie P Moderator Member Since: Nov 26, 2017
2436 of 2,745

Hi Priyanka,


I checked that the team already emailed you requesting for you to complete the video verification process. Please follow the instructions included on the email so that you can complete this step. Thanks!

Active Member
Christine Grace C Member Since: Mar 14, 2019
2437 of 2,745

Hi Sir. Can you help me with my problem. My account is restricted financially. I really need that money to pay my bills and my baby's medecine. Please help me..

Active Member
Andres L Member Since: Mar 14, 2019
2438 of 2,745

When I enter the Upwork page today, I read there´s an action required to verify my account via Video call, I clicked on it and it sends me to the help page, the help page tells me I must had received an email to start the verification process, but I did not receive any email, I checked on my spam folder and also wasn´t there.

Could you help me with that?.


Avery O Moderator Member Since: Nov 23, 2015
2439 of 2,745

Hi Andres, 

I'm sorry if this has caused you any inconvenience. I can see that you were able to file a ticket with the Customer Support Team, and I'll go ahead follow up with them so that they can assist you further. 

Active Member
Ruhollah E Member Since: May 22, 2017
2440 of 2,745



I am absolutely disappointed and frustrated with how Help Center representatives are complying with my request. This is the third time I am writing about the issue on this forum, I hope I will not get forwarded to Help Center representatives again!

I doubt that there are real people representing as Help Center team, AI robot representatives I would assume they are because they never actually check what has been going on in the 2 week communication that I had with Help Center through email.

Every single time a new representative reply as they have zero clue as what the real issue is, and I have to retell and re-explain the whole story every flipping time, which at the end leads to nowhere.

Here is the problem I am dealing with:

I am being asked to chat with an agent online through Help Center website but the problem is when I try to sign in at it takes only a few seconds until I get automatically redirected to .

I have tried different browsers (chrome, mozilla, MS Edge) and operation systems(Android, MS Windows 10), clearing history and browsing datas,… but again, no desirable outcome. I have never been able to chat with an agent due to this issue.

And the Help Center representatives in no God’s universe are helping me with “we apologize for the inconvenience, please chat with an agent first, we are able to assist you 24/7 …”.

I work on Upwork pretty regularly, there was a solid reason for me and my client in choosing Upwork, it is in my expectation to get an actual assist with the issue as soon as possible, as I will need to cash out within a few days.


Kind regards,

Rohullah Etemadi


P.S. I also could provide scanned legal identification for the verification, if that works.