While we do try and limit the number of times we ask freelancers to verify, we sometimes require verification more than once. This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Apologies for the inconvenience it may cause.
Please, refer to this ticket for more information regarding the verification process, where our team already shared tips about using a device with a connected camera and microphone for the verification process. Use the link provided in the ticket and our agent will guide you through the process!
I click on verification for the video chat but then I get to the general page where i find the screen attached. I try and access the video chat feature but am returned promptly to the orignal screen. Seems to be a problem with the page? Using safari on mac btw. Or is this an issue with the link?
I'm sorry for the trouble you had. Could you please try to use a different browser (Mozilla Firefox) or clear your cache and cookies? If the issue persists, please let us know.
Hi Upwork community,
I hope you don't mind the impromptu message but I was wondering if you might know who to contact regarding visual confirmation as I have been trying for what seems like forever but it keeps kicking me out.
I'm asking as my dashboard is saying until November 24 to do it but everytime I try it dosn't work and I don't know what to do.
Thanks in advance,