Agency Invites Problem

[#1]

Hi Upwork Representative,

I have created my agecny profile to manage my company and now I'm trying to add my team members in agency but unable to invited it give an error for each account I want to add

It says user have active assignimt offers

[#2]

Hi Bilal,

Please try to clear your cache and cookies or log in via another browser to invite your team members. If you're still experiencing any problems on your end, let me know! Thank you.

[#3]

still getting same erros, I call and ask the person I want to add. she said, she dnt have any offers but to me error says that there is active offer on freelancer side.

Is this error talking about, job offers?

[#4 · Accepted solution]

Hi Bilal,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your team members. Thank you.

[#5]

Hey!!!

When I upload my ID card at the same time it doesn't verify. instead of verification, it goes under review. Please check where I am doing mistakes. 

thaks

[#6]

Hello, Sir

Actually, My account ID card verification is under review and still pending but visual verification is completed.

There is the reason proposal submission gets errors. Please resolve my problem.

regards

[#7]

Hi Muhammad,

Your verification was completed and the badge is now visible on your profile, thank you.

[#8]

My id doesn't verify. instead of verification, it goes under review. And I cannot add my teammate in my agency account.

[#9]

Hi Anshul,

I checked your account and I see that your documents are under review. Please allow 1-3 business days for the team to review and update your account. 

- Pradeep