Agency JSS

[#1]

https://www.upwork.com/agencies/aestar/ 
Look at the agency. My JSS has been dropping over the last 10 days. This isn't related to members, as I've unlinked everyone except one person from the agency. Even that person hasn't had any activity in the past six months. The issue lies with the JSS of the agency—it's dropping, and I don't understand the reason, as all the feedback has been positive with 5-star ratings.