Jan 10, 2022 09:04:16 AM Edited Jan 10, 2022 09:05:46 AM by Dzmitry A
Trying to update agency logo (upload a new image). I select a different image, click 'Save', the logo gets changed but after the profile page reloads the prevous image is still there, the new one apparantly was not uploaded or saved correctly.
Tried several times with the same result.
Solved! Go to Solution.
Jan 10, 2022 11:43:46 AM by Bojan S
Hi Dzmitry,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jan 10, 2022 11:43:46 AM by Bojan S
Hi Dzmitry,
Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
May 27, 2022 09:34:59 PM by Damien K
Hi Bojan,
Im facing the same exact issue.
My Agency is Switch Up Digital, I have updated my logo but it is not showing depsite clearing my browser history and cache.
I need your assistance.
Thanks.
May 27, 2022 11:44:41 PM by Joanne P
Hi Damien,
I've asked for the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Jul 31, 2023 01:10:49 AM by Baris Y
Here is another question which is off topic. aren't we able to create our own support tickets anymore? I couldn't find a way to do it.
Jan 11, 2023 09:54:53 AM by Robert W
I am facing the same issue and have cleared my cahce...if we can't get this to work there is no way i would upgrade to Agency Plus
Jan 11, 2023 10:54:01 AM by Nikola S
Hi Robert,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Jun 13, 2023 02:11:40 PM by Syed S
Hi, having the same issue. Updated my logo and company details but this changes only intermittently reflect. Cookies, cache, etc all cleared and checked.