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Important Reminders for 2021/2022 Holiday Season

Community Manager

Over the holidays, we’ll still be moderating and monitoring the Community, but there may be some delay in response. If you face an urgent need during this period, we encourage you to reach out to Customer Support either via the help center or by sending an email.


Upwork’s automated systems will be processing all requests and transfers as normal. However, there can sometimes be slight delays in receiving and withdrawing funds due to bank holidays. This is because banks calculate direct Upwork-to-bank-account payments in business days. Holidays and weekends are not counted as business days.


In the United States, banks tend to be closed on the following days:



Dec 24: Christmas Day (observed)



Dec 31: New Year’s Day (observed)



In the Philippines, banks tend to be closed on the following days:



Dec 24: Christmas Eve (Special Working Public Holiday)

Dec 25: Christmas Day (Regular Holiday)

Dec 30: Rizal Day (Regular Holiday)

Dec 31: Last Day of the Year  (Special Working Public Holiday)



Jan 1: New Year's Day (Regular Holiday)



In Ukraine, banks tend to be closed on the following days:



Dec 25: ​Catholic ​Christmas Day (Regular Holiday)

Dec 2​7: ​​Special ​Bank holiday​ (transfer from Catholic Christmas on Saturday)



Jan 1: New Year's Day (Regular Holiday)

Jan 3​: Bank Holiday (transfer​ for NY on Saturday)

​Jan​ ​7: Christmas Day (Regular Holiday)


We provided the above dates to help set the stage for what to expect, but these are only a few countries where a large number Community members are located. Since Upwork users live in over 180 countries, we ask that you be aware of the bank holidays in your own country. One way to find out if your payments will be affected is to contact your own bank for a list of local holidays that could cause payment delays. For more information, check out this Upwork Help article


Thank you for being part of our Community! We’re grateful for the many voices of our Community, the camaraderie shared, and the excitement to come. Happy holidays to those who celebrate and we’ll see you in the new year!