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Can not download the excel file

Active Member
Derya Y Member Since: Aug 3, 2017
1 of 4

Getting "It is not safe to download this file. If you really want to access this file please contact customer service. Can someone help me on this, please?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
2 of 4

Derya,

 

That notification is shown when the file is either unsafe or it can't be scanned by Upwork security system. If it's a file you uploaded, please upload it in a different format and make sure it's safe. If it's a file your freelancer is sending, please ask them to upload it in a different format.

~ Valeria
Untitled
Active Member
Derya Y Member Since: Aug 3, 2017
3 of 4

It is an excel file. i was able to download the other excel file which sent by same freelancer. 

Active Member
Derya Y Member Since: Aug 3, 2017
4 of 4

Can you please help me to contact with customer service please?

 

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