Customer support email

[Jackson M]

Hello its now 8 days working days and the tranfers from upwork has not been reflected into my, would to know the way moving forward and when should i expect it

[Bojan S]

Hi Jackson,

I checked this and see that you are communicating with our team regarding this question on your ticket, please allow time to them to respond and update ticket and if you have any additional question please post them on that ticket for further assistance. Thank you for your patience!

[Joy Karen R]

Hi. I would like to know if do I have to add Paypal in payment method? But I already added my BPI account. Thank you

[Goran V]

Hi Joy,

You can add more than one payment method to withdraw your funds, you will also have the option to select your primary method for scheduled withdrawals. I just checked your account and the one that you have added is already active, if you would like to add your PayPal as well please go to Settings > Get Paid. Thank you.

[Mary J]

i was paid on Thursday, but the money has not reflected on my account. help

[Aleksandar D]

Hi Mary,

Thanks for reaching out to us. In order to check the status of your payment, please go to your account > Reports > Pending tab. That means they are currently subjected to a standard five-day security period and will become available for withdrawal on the date shown under the date details. Once they become available in your account balance, you'll be able to use the Get Paid Now button under the available tab and withdraw the funds to the payment method you set up on your Get Paid page, under Settings. Please read more about working and getting paid on Fixed-Price contracts in this Help article.

Thank you.

[Laura P]

Hi, how can I find customer support by email? How do I contact Upwork agents? I need to ask them something about the fees I'm paying...

Thanks

[Laura P]

Hi, how can I find customer support by email? How do I contact Upwork agents? I need to ask them something about the fees I'm paying...

Thanks

[Avery O]

Hi Laura, 

Our team should be able to assist you. What did you want to clarify about your fees? 

[Laura P]

I am already above 500usd in one of my contracts and I see I still get charged 20%?? Can you help me with this please?