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Freelancer Work

freelancer500
Active Member
Shaun K Member Since: Jan 5, 2020
1 of 4

My freelancer uploaded a .jpg, but I can;t download it. Does he need to do something additional so I can access it?

2a05aa63
Community Guru
Viacheslav K Member Since: Sep 9, 2015
2 of 4

Have you tried clicking ctrl\control and S after you opened it?

Or right click on the image and choose "Save image as ..."?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
3 of 4

Shaun: you should ask the freelancer to provide the file to you through some other method, such as FTP, email, Dropbox, etc.

 

Upwork interferes with files in ways unknown to your freelancer and outside of your freelancer's control. It does this for security reasons and to avoid spreading malware, among other reasons. But its protocols can indeed interfere with image files. I have personally experienced problems with image file transmission.

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 4

Hi Shaun, 

I looked into this further, and I was unable to replicate your issue. When you go to your contract page, you can click on Milestones & Payments > Completed Milestones > Click on the file (the one with the paperclip) > Work Submissions > Attachment.

Please also try clearing your cookies, or using a different browser to see if the issue persists. 


-Avery
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