Mar 3, 2020 01:46:52 PM by Damjan B
Can someone please try to clear this up for me.
I have two hourly projects, and submitted three time sheets.
Timesheets from last week:
client A $220.83
client B $195.83
Timesheet from previous week:
client A $312.50
So total invoiced is 729.16
Then client B requests a refund (doesn't matter why) for the $195.83
After the refund, I have the two time sheets in Review:
Client A $220.83
Client B $195.83 that was refunded but will be paid again
But the refund amount was actually subtracted from Pending time sheet of client A
and Pending balance is now $124.59
The total in review and pending is now 541.29
So my question is: where did the 188 go?
Solved! Go to Solution.
Mar 3, 2020 03:14:46 PM Edited Mar 3, 2020 03:15:05 PM by Bojan S
Hi Damjan,
Looks like you initiated the Refund for the funds that were under the Pending tab (5-day security period). This you can check under the ''Other payments and adjustments'' section of your Pending tab. There you'll locate the $187.91 you're referring to.
Thank you!
Mar 3, 2020 03:14:46 PM Edited Mar 3, 2020 03:15:05 PM by Bojan S
Hi Damjan,
Looks like you initiated the Refund for the funds that were under the Pending tab (5-day security period). This you can check under the ''Other payments and adjustments'' section of your Pending tab. There you'll locate the $187.91 you're referring to.
Thank you!
Mar 3, 2020 10:08:23 PM by Damjan B
Yes, it is there now.
I guess it was because reports take some time to update.
Thanks!
Mar 3, 2020 10:51:31 PM by Damjan B
Actually, it wasn't that the report did not update. I just didn't know how refunds work.
May 12, 2020 10:26:03 AM by Rommel D
excuse me, after waiting for 5 days my balance haven't been updated up to around $90+ it still stay on the 78.30 how come the other paid won't go to the Balance?
May 12, 2020 11:55:45 AM by Bojan S
Hi Rommel,
You can check the status of your payment by clicking on the 'Reports' tab and then clicking on 'Overview', funds for your work are currently in the Pending tab and Available tab.
Please read this article for more information about Fixed-Price Protection.
Thank you!
May 13, 2020 07:00:53 AM by Rommel D
excuse me, I've check the report, overview, under Pending. Does the date written 5/14/2020 means that will be the date when it will become available?
how come the amount says 59.66 on the Pending Tab, when under it is 74.58 and 14.92?
May 13, 2020 07:14:34 AM Edited May 13, 2020 07:16:01 AM by Petra R
Rommel D wrote:Does the date written 5/14/2020 means that will be the date when it will become available?
Yes. The funds will be available to withdraw tomorrow.
Rommel D wrote:how come the amount says 59.66 on the Pending Tab, when under it is 74.58 and 14.92?
$ 74.58 is what the client paid
$ 14.92 is the 20% fee you pay to Upwork
$ 59.66 is what you will be able to withdraw
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