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yitwail
Community Member

A modest request

It seems many freelancers feel they were suspended without receiving a clear reason for their suspension. So I'd like to suggest the following: whenever a freelancer expresses bewilderment at being suspended, CS or a community moderator should tell the freelancer the exact infractions that resulted in the suspension, even if such notice was provided earlier. And in the case of a permanent suspension, I see little harm in doing so publicly in the forum, and it may even deter other freelancers from committing the same infraction.

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"No good deed goes unpunished." -- Clare Boothe Luce
5 REPLIES 5
cylver1z
Community Member

Hi John,

 

Thank you for sharing your request here. I'll share this with our team so we can improve our service. I would like to clarify that users will get a suspension if they violated our terms of service. Unfortunately, we can't discuss the details of this process publicly. Thank you for understanding.


Untitled
mtngigi
Community Member


@Ryan C wrote:

Hi John,

 

Thank you for sharing your request here. I'll share this with our team so we can improve our service. I would like to clarify that users will get a suspension if they violated our terms of service. Unfortunately, we can't discuss the details of this process publicly. Thank you for understanding.


John's suggestion is a good one that I doubt will be initiated. What I'll never understand is why Upwork  allows suspended freelancers to post to the forums. What's the point? That's a hypothetical question I know won't get answered.

I second John's request. 

 

A recent post from a suspended freelancer showed that they had probably not responded correctly to arbitration. It should be made crystal clear at the outset of a dispute what is likely to  happen if a freelancer is unresponsive. IMO it is not enough to merely say check out article 3.2 in the ToS before or after the suspension. 

 

This is particularly important in the case of freelancers whose native language is not English. 

+ another vote for John's suggestion.

 

This would serve as an educational asset for all forum visitors. Additionally, it would help in clarifying a near unintelligibly written ToS > especially for non-native English speakers.

 

An added bonus is that mods wouldn't age faster than necessary by having to post the same things time and again > people might actually learn something.


@Ryan C wrote:

Hi John,

 

Thank you for sharing your request here. I'll share this with our team so we can improve our service. I would like to clarify that users will get a suspension if they violated our terms of service. Unfortunately, we can't discuss the details of this process publicly. Thank you for understanding.

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Ryan, I have a question that's solely based on curiosity that I've previously wondered about numerous times.  I'm only posing it to you because your post made me think of it yet again.  Oftentimes there's reference to the "team."  Since team work can refer to a lot of people doing what someone else says (generally a leader), who is the "someone else" the majority of the time?   


 

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