๐๐ก๐ข๐ฌ ๐ข๐ฌ ๐ก๐จ๐ฐ ๐ ๐ซ๐๐๐๐ญ๐ข๐ฏ๐๐ญ๐๐ ๐ฆ๐ฒ ๐ญ๐ฐ๐จ-๐ฒ๐๐๐ซ-๐จ๐ฅ๐ ๐ฌ๐ฎ๐ฌ๐ฉ๐๐ง๐๐๐ Upwork ๐๐๐๐จ๐ฎ๐ง๐ญ!
Following up on my previous post, I mentioned that Upwork Customer Support has not responded to my ticket for approximately one week.
๐๐จ, ๐ก๐จ๐ฐ ๐๐ข๐ ๐ ๐ซ๐๐๐จ๐ฏ๐๐ซ ๐ญ๐ก๐ ๐๐๐๐จ๐ฎ๐ง๐ญ?
So, here's the story! Initially, I created two Upwork accounts for myself two years ago, but neither of them was verified.
The first account was suspended because I posted my services in the job sector (when I didn't know anything about Upwork policies).
Cutting the Story Short!
I want to restore the first Upwork account, which was two years old and was suspended one year ago, but I was unable to log in, so I decided to continue with the second account for freelancing, but a few days ago, when I completed that account 100%, I was abruptly suspended with no notification or email, and Upwork support was unresponsive. So I created three more Upwork accounts, which later (on the second login attempt) also got suspended, so now I have a total of five suspended accounts!
I posted the problem on LinkedIn and also on the Upwork Community form, and I was answered on both platforms. Upwork responded to my post on LinkedIn, but the issue remained, and on the Upwork community form, I was treated well by an Upwork moderator who assisted me in resolving my issue, but that new Upwork Account was also suspended, and I was unable to access, see, or send messages.
So trying to recover the account the only thing left was to wait and get an email response from someone from Upwork support that I was not getting for days! Meanwhile, on LinkedIn, freelancers commented on my post as an Upwork comment increased the reach of post and it received more than 5k impressions, which sounds wonderful to me, but the issue has not been resolved!
๐
๐ข๐ง๐๐ฅ๐ฅ๐ฒ ๐๐จ๐ฐ ๐ ๐ ๐๐ญ ๐ฆ๐ฒ ๐๐๐๐จ๐ฎ๐ง๐ญ ๐๐๐๐ค?
So I submitted a new complaint explaining the issue once more and also stated that I only want one verified account of mine to operate as a freelancer with Upwork and asked them to close all other accounts. After that, I got the same automated answer via email, I attempted every possible option to get early support assistance and also knew that it would take days to get a response from that ticket!
๐
๐ข๐ง๐๐ฅ๐ฅ๐ฒ, ๐ ๐๐๐๐ข๐๐๐ ๐ญ๐จ ๐ซ๐๐ฉ๐ฅ๐ฒ ๐ญ๐จ ๐ญ๐ก๐ ๐ฌ๐๐ฆ๐ ๐๐ฎ๐ญ๐จ๐ฆ๐๐ญ๐๐ ๐๐ฆ๐๐ข๐ฅ, ๐๐ฌ ๐ญ๐ก๐ ๐จ๐ง๐ ๐ฅ๐๐ฌ๐ญ ๐จ๐ฉ๐ญ๐ข๐จ๐ง ๐ซ๐๐ข๐ญ๐๐ซ๐๐ญ๐ข๐ง๐ ๐ฆ๐ฒ ๐ฉ๐ซ๐จ๐๐ฅ๐๐ฆ, ๐๐ง๐ ๐ ๐ฎ๐๐ฌ๐ฌ ๐ฐ๐ก๐๐ญ?
I received a response from an Upwork customer service representative! I stated the issue, and they simply asked me to verify myself, so I sent my passport and a photo of myself with my passport for verification.
Within one day, ๐ ๐ ๐จ๐ญ ๐ฆ๐ฒ ๐ญ๐ฐ๐จ-๐ฒ๐๐๐ซ-๐จ๐ฅ๐ ๐๐ข๐ซ๐ฌ๐ญ ๐๐๐๐จ๐ฎ๐ง๐ญ ๐๐๐๐ค!
๐๐ฎ๐ข๐ญ๐ ๐ฌ๐ฎ๐ซ๐ฉ๐ซ๐ข๐ฌ๐ข๐ง๐ !
After recovering access to my Upwork account, I was also hired by the client after submitting the first proposal!
I'd want to thank you for taking the time to read it and for the assistance provided by Facebook, LinkedIn, Upwork, and the community in reactivating my account!
By sharing this post, I want to help others!
Have a fantastic day! Thank you once more!
Saif Ullah
